German Speaking Call Centre Agents

1 month ago


Cape Town, South Africa Mindmatch Consulting Full time

We are seeking German Speaking Call Centre Agents

You are responsible for evaluating and improving AI-generated advertising content by adhering to established guidelines, provide insightful feedback, and participate in consensus-building discussions.

You possess a deep understanding of cultural nuances, maintain awareness of current trends, and contribute to enhancing the AI's performance and quality metrics.

  • Analytical Skills: Strong analytical abilities to comprehend guidelines and provide valuable insights for AI enhancement.
  • Communication Proficiency: Excellent communication skills to offer constructive feedback, ask clarifying questions, and engage in global discussions effectively.
  • Continuous Learner: Commitment to staying updated with the latest trends and a proactive approach to ongoing training strategies.
  • Culturally Aware: Awareness of current US trends and the ability to grasp locale-specific nuances within advertising templates.
  • Critical Thinking: Ability to think critically and drive meaningful discussions towards achieving consensus and agreement within diverse teams
  • Attention to Detail: Strong attention to detail to ensure adherence to guidelines and accurate evaluation of queries, including sensitive content.

Knowledge:

  • German and English B2 - Required
    • Oral and written comprehension
    • Appropriate use of language

Studies & Experience:

  • 1 year of University studies - Desirable
  • 1+ years of rating experience - Required
  • Understanding of data labeling, annotation, and evaluation methodologies. - Required
  • Academic background in any social science or quality role would be advantageous.

Work 3 months in office and then hybrid

 



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