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Qualified & Experienced BMW Aftersales Consultant (Service Advisor)

4 months ago

Johannesburg, South Africa Mototeam (Pty) Ltd Full time
Duties include:
  • Customer Service:
    • Greet customers promptly and courteously.
    • Listen to customer concerns and provide accurate information regarding service needs.
    • Maintain regular communication with customers during the service process, providing updates and addressing any questions or concerns.
  • Service Management:
    • Schedule service appointments and manage the service calendar to maximize efficiency.
    • Prepare detailed repair orders by describing symptoms, problems, and causes discovered, as well as required repairs and services.
    • Coordinate with the workshop team to ensure timely and accurate completion of work.
  • Technical Consultation:
    • Provide customers with detailed explanations of necessary repairs and maintenance, using clear and non-technical language.
    • Advise customers on preventive maintenance and service intervals to promote vehicle longevity and performance.
  • Sales and Upselling:
    • Identify additional service opportunities and recommend products and services that enhance vehicle performance and customer satisfaction.
    • Promote BMW service packages, warranties, and parts to customers.
  • Administration:
    • Maintain accurate records of all service transactions and customer interactions.
    • Ensure Accurate Warranty and Motor Plan capturing on DMSProcess payments and ensure all financial documentation is completed accurately.
    • Handle customer complaints and concerns with professionalism and in accordance with dealership policies.
  • Skills & Personal Attributes :
    • Strong communication and interpersonal skills.
    • Excellent organizational and time-management abilities.
    • Proficiency with dealership management software.
    • Good technical knowledge of vehicle systems and repairs.
    • Customer-focused with a passion for delivering exceptional service.
    • Problem-solving skills and the ability to think on your feet.
    • High level of integrity and professionalism.
    • Ability to work effectively in a fast-paced and team-oriented environment.
Requirements:
  • Minimum 2 years Service Advisor experience in an Automotive dealership
  • Computer Literate (MS Office Suite)
  • Excellent Voice of Customer scores
  • Own Transport
  • Completed Certificated Service Advisor training Advantageous
  • Experience within the premium brand sector
  • Previous experience as an automotive technician Advantageous
  • CRM knowledge
  • Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
  • Valid driver's license and clean driving record
If your current experience and skillsets tick majority of the job specification boxes, then :

Apply directly now by clicking on the apply button or send your CV to