Cash Specialist

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Job Summary

• Join Absa as a Cash Specialist in a role where you will take full responsibility of selling physical cash solutions offering to potential customers and drive acquisition of new to bank and new to segment Business Banking and Enterprise customers with a primary focus on acquiring new business as well as switching physical cash management solutions from competitor banks. To build and maintain professional relationships and drive sales via sales campaigns, leads and cold calling and achieve sales and turnover targets. Ensure the execution of the sales capability that delivers excellent customer service and relationship management for our cash customers and internal business partners.

Job Description

Revenue and merchant growth through sales enablement

• Identify sales opportunities and offer solutions appropriate for customers' physical cash needs, goal and objectives by using the tools which outlines the products customers currently have and the propensity for new product take-up.
• Adopt a commercial approach to appropriate cost to serve versus value generation.
• Achieve the agreed new business turnover, new business and other revenue targets as agreed.

Sales performance and execution

•  Agree relevant sales plans, campaigns and targets with team manager as well as other internal sales units that will achieve the business plan objectives and STP.
• Monitor individual sales performance on a daily/weekly/monthly/quarterly and annual basis and provide feedback to direct manager on how to improve performance.
• Create and execute opportunities and prospects for new business by working through potential customer lists and find new innovative ways of selling other than the normal channels.

Relationship Management

• Reposition the Physical Cash Solution regional stakeholder management in order to improve key relationships and change the acquisition methodology with internal business partners.
• Establish stakeholder needs and expectations in order to develop effective stakeholder engagement plans.
• Manage the relationship with top physical cash customers in the region and ensures that an effective and efficient relationship model is in place to retain cash customers within the allocated portfolio.

Customer Experience Execution

• Execute on the business unit's Customer Experience strategy and ensure that customer experience is a valuable differentiator within the value chain.
• Work closely with the direct manager to drive a focused customer experience agenda that will help the region achieve its' sales and after sales support objectives.
• Ensure smooth and effective migration and on-boarding of new merchant relationships.
• Use the feedback of the internal and external customer experience measurements to drive change and improvement that will benefit the sales strategy of the region.

Risk and Compliance Management

• Maximize sustainable risk by adjusted portfolio contribution.
• Work closely with the Risk and Control Assurance team and line manager to determine appropriate RCA's and adherence to RCA requirements.
• Review risk and controls that exist in the region and own the adherence to control assurance.
• Embed legislation affecting Sales and Sales procedures.

Education and Experience Required

• NQF level 7 qualification (Finance, Sales, Commerce) – preferred
• 3 years' experience within a client facing role (commercial/or financial industry)
• 3 years relationship management experience in a financial services industry

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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