LDSC Agent/Ops Controller
2 weeks ago
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About the job
- The LDSC agent will be responsible for the following job functions within the LDSC.
- These functions are split between a Generic and Focused modelThe Generic functions will apply tall levels of the LDSC agent
Responsibilities
- Drive the overall customer experience.
- Comply with Access, Time & Attendance (ATA) policies.
- Comply with Health, Safety and Environment policies
- Risk Management
- Dispatching
- Route Planning
- Customer Reporting
- Fleet Administration
- Fulfilment & Bookings
- Complaints | Escalations Management
- Master Data management
- Service Delivery
- Access, Time & Attendance
- Quality Assurance
- Customer Experience
Qualifications
- Matric
Knowledge
- Knowledge of customer services principles and practices
- Knowledge of contact Centre, telephony
- Good data entry and typing skills
- Problem analysis
- Problem Solving
skills
- Ability task probing questions and diffuse tense situations
Experience
- 2-3 years in a similar role in either Contact Centre, Operations environment or face tface
- Customer Service jobs
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