Data Analyst

6 months ago

Johannesburg, South Africa IOCO Full time

We are currently seeking a skilled Data Analyst to join our team. In this role, you'll play a crucial part in analyzing data to provide valuable insights that drive business decisions and improve operational efficiency. As a member of our team, you'll have the opportunity to work on exciting projects and collaborate with cross-functional teams.

What you will do:

  • Run reports on BI Tool for the UK/Europe Customer Base and any ad-hoc reports required. Where necessary covering for the Business Intelligence Data Analyst Africa during time of absence.
  • The Data Analyst will also be developing their own reports as well using the datasets provided by the Data Team.
  • Analyse the data produced to give insight and trend analysis to support the growth of revenue and customer satisfaction.
  • Identify potential impacts to the business as a result of business change.
  • Provision of data to support measurement of performance KPIs.
  • Create reports for weekly, monthly, and annual governance meetings, working closely with the Customer Engagement Team.
  • Ensure data accuracy and integrity and investigate and raise integrity issues with IT and line manager.
  • Support in the preparation of business cases.
  • Reporting.
    • Sales performance by airline; destination and other parameters.
    • Trend analysis.
    • Digital marketing analysis and tracking of promotional and campaign activity.
    • Analysis of customer satisfaction data – C Sat and CITA.
    • Analysis to assess the impact of business change.
    • Delivery of daily/ weekly/ monthly/ quarterly reports to business stakeholders.
    • Rebates and supplier sales.
  • Create detailed requirement documents for New Reports to be created by IT.
  • Other work/ tasks as directed by the line manager.

Your Expertise:

  • 3 years’ experience in a related field i.e., Data Visualization and Analytics.
  • Working with businesses to shape and their business strategies, improve operational efficiency and performance.
  • Power BI or Tableau
  • Run reports on BI Tool for the UK/Europe Customer Base and any ad-hoc reports required.
  • Where necessary covering for the Business Intelligence Data Analyst Africa during time of absence.

Advantageous:

  • Experience in a retail environment is desirable.

Qualifications Required:

  • Educated to degree level or equivalent.

 

Personal Attributes:

  • Computer literacy:
    • Reporting/Dashboard Tool (Power BI or Tableau) – Good knowledge and experience are required.
    • MS Excel – must have demonstrable skills either through certification or experience; preferably Advanced Level.
    • MS PowerPoint – must be able to summarise data analysis to communicate key messages in an engaging manner.
    • MS Word to enable report writing.
    • Sound knowledge of business models, preferably in a retail environment.
    • Able to assimilate new information quickly and understand business impact.
    • Ability to present analysis and insights as required, both internally and externally to individuals and groups.
    • Well-developed interpersonal skills to enable teamwork and a customer-oriented approach.
    • Effective written communication skills.
    • Data modeling would be an advantage.
  • Attributes:
    • Critical thinking skills – interpret, evaluate, and analyze data; make judgments on whether something is right or wrong
    • Analytical and methodical - logical thinker; able to identify issues, trends, and solutions.
    • Ability to work under pressure and organize work to meet deadlines.
    • High level of accuracy with attention to detail.
    • Precise, structured, and disciplined.
  • Behavioural:
    • Results driven – Completion of tasks to drive resolution of issues and continuous improvement.
    • Well-developed time management, planning, and coordinating skills.
    • Ability to cope with and handle variable workload which can be heavy at times.
    • Proactive and creative thinker with tenacity and drive for achievement.
    • Able to self-correct and be flexible/ adapt to change.
    • Ability to work without close supervision.
    • Ability to work as part of a team.
    • Ethical and honest.

Other information applicable to the opportunity:

  • Permanent Position
  • Location: Johannesburg

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