Revenue & Reservations Supervisor
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Duties
- This role also ensures that all revenue streams and technical systems are optimised to ensure maximum profitability.
- Create, interpret and forecast revenue reports in absence of the Revenue Manager.
- Supervise, train, and coach reservation agents to maintain a 95% service quality benchmark and efficient call and email response times.
- Oversee daily processing of individual and group bookings, block arrangements, amendments, and cancellations across all channels.
- Monitor room availability, rates, and channel allocations (OTAs, GDS, direct) to optimise occupancy and average daily rate (ADR).
- Group and conference quotes.
- Compile daily, weekly, and monthly pickup, forecasting, and no-show reports for management review in the absence of the Revenue Manager.
- Partner closely with the Front Office and Sales teams to communicate VIP arrivals, special guest requests, and group rooming lists.
- Guest confidentiality.
Requirements
- Matric Certificate
- A formal hospitality qualification
- Previous experience working as a Revenue and Reservations Supervisor in a Hotel environment.
- Protel PMS experience would be beneficial
- Strong system knowledge
- Strong leadership skills
- Meticulous attention to detail to the guest experience
- Personal and professional integrity of the highest standard
- Preference will be given to candidates from Franschhoek and neighbouring areas
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