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Job Purpose:

• The Medical Receptionist will be responsible for providing efficient administrative and reception support to two doctors in the practice. This includes managing patient appointments, handling theatre lists, updating patient data on the system, and assisting with administrative tasks and stock control. The role also involves handling consultation fees, responding to emails, and ensuring the practice remains well-organised and welcoming for all patients.

Requirements

Minimum Education Required (Essential):

• National Senior Certificate (Matric)

Minimum Education Required (Desirable):

• Diploma in office management

Minimum required experience (Essential):

• 1 – 2 Years experience in a similar role

 Knowledge and skills

• Familiarity with basic medical terms, especially related to general medical practice
• Understanding of medical office procedures, patient scheduling, and record-keeping
• Knowledge of POPIA (Protection of Personal Information Act) and ethical handling of patient information
• Basic knowledge of medical billing procedures, including handling cash payments and invoicing
• Ability to communicate professionally and compassionately with patients, doctors, and medical staff, both verbally and in writing
• Efficiently manage appointments, theatre lists, and daily schedules while handling multiple tasks

Other:

• Valid Driver’s License
• Reliable own transport
• Basic MS Office Knowledge
• Proficiency in Afrikaans

Key Responsibilities

Patient Administration & Data Management:

• Load and update patient information on the system
• Manage and maintain accurate medical records
• Schedule and confirm patient appointments efficiently

Theatre and Procedure Coordination:

• Prepare and manage theatre lists
• Assist with scheduling scopes and ensuring all necessary preparations are completed

Patient Communication & Customer Service:

• Call patients to provide feedback and updates
• Respond to emails professionally and timeously

Reception & Front Desk Duties:

• Assist with reception duties for both doctors, including welcoming patients and managing the waiting area
• Handle consultation fees, including cash payments, and ensure accurate record-keeping
• Manage and coordinate the daily appointment schedule and doctors’ diaries

Medical Practice Support:

• Monitor and manage stock levels in the gastro room to ensure availability of necessary supplies
• Assist in maintaining cleanliness and orderliness within the practice

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