Operations Manager

About the Role

Our client, a premier developer and operator of waterfront attractions and recreational facilities, seeks an experienced Operations Manager to oversee their flagship development in Richards Bay, KwaZulu-Natal . This critical role involves managing all day-to-day operational aspects of a bustling mixed-use waterfront, encompassing leisure activities, retail, dining, and hospitality. The ideal candidate will have a strong background in hospitality or large-scale venue management, with a passion for the Leisure & Sports sector. You will be responsible for ensuring exceptional guest experiences, maintaining high operational standards, managing a diverse team, and optimizing profitability. This position demands strong leadership, financial acumen, and a proactive approach to problem-solving in a beautiful coastal environment. The successful candidate will play a key role in shaping the operational strategy and ensuring the continued success and growth of this vibrant destination.

Key Responsibilities

• Oversee all daily operations of the waterfront development, including managing staff, facilities, and services.
• Ensure the highest standards of customer service and guest satisfaction across all areas.
• Manage operational budgets, control costs, and drive revenue growth initiatives.
• Develop and implement operational policies and procedures to enhance efficiency and safety.
• Lead, train, and motivate a diverse team of supervisors and operational staff.
• Manage relationships with tenants, vendors, and external stakeholders.
• Oversee maintenance, security, and health and safety compliance for the entire development.
• Plan and execute special events and promotions to drive visitor engagement.
• Monitor market trends and competitor activities to identify areas for improvement and innovation.
• Ensure compliance with all relevant regulations and licensing requirements.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Report on operational performance to senior management.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, Operations Management, or a related field.
• Minimum of 8 years of progressive experience in operations management, preferably within hospitality, leisure, or large-scale venue operations.
• Proven ability to manage complex operations and diverse teams in a fast-paced environment.
• Strong financial acumen, including budgeting, P&L management, and cost control.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated experience in customer service excellence and operational problem-solving.
• Knowledge of health, safety, and security regulations relevant to public venues.
• Experience in the Leisure & Sports sector is a significant advantage.
• Ability to work flexible hours, including weekends and public holidays.
• Based in or willing to relocate to Richards Bay, KwaZulu-Natal .

Benefits

Our client offers an attractive salary package, performance bonuses, and comprehensive benefits including medical aid and a retirement annuity. Opportunities for professional growth and advancement within a leading organization are readily available. You will work in a stunning coastal location with access to top-tier facilities. The company fosters a culture of collaboration, innovation, and employee well-being. Enjoy the chance to be part of a dynamic and expanding business in the thriving Leisure & Sports industry. Employee wellness programs and exclusive access to venue facilities are also provided. This role offers the chance to significantly impact a premier lifestyle destination.