Front Desk Supervisor

FRONT DESK SUPERVISOR (Department Head)

Hoedspruit - Limpopo (South Africa)

START: June 2024 (pre-opening & induction)

TRADING HOURS & SHIFTS:

• Monday – Sunday (Shifts)
• Must be able to work weekends & all major holidays as per the hotel's operation
• 7-8 days off per month

REMUNERATION & COMPANY BENEFITS:

• R12,000 per month Gross
• Staff meal on duty
• Medical aid contribution (Discovery / single application status only)
• Provident Fund contribution

MINIMUM REQUIREMENTS:

1. Assistant Managerial experience OR Front Desk Supervisor experience
2. Reception experience working in either a Hotel, Hotel Spa, Day Spa or a busy Salon
3. Ability to pleasantly and confidently communicate in English with attention to detail in communication (verbal & electronic)
4. Afrikaans language - bonus
5. Spa software experience is required (ESP / Chidesk / My Appointment / Fresha etc.)
6. Proficient in MS Office (Word, Excel & Outlook)

QUALIFICATIONS:

1. City & Guilds / ITEC / CIDESCO / CIBTAC / SAAHSP etc.
2. BONUS - Secretarial or Administrative qualification
3. Hospitality/Beauty qualification 

EXPERIENCE & SKILLS:

1. At least FOUR years spa environment
2. Cruise ship employment experience highly beneficial
3. Ability to correctly capture information, payments or any other administrative duties assigned to you
4. Knowledge of spa procedures and trends
5. Ability to focus attention on guest needs
6. Ability to promote positive relations with all individuals who approach the Spa
7. Ability to perform job functions with minimal supervision
8. Knowledge of and ability to sell spa products

SCOPE OF THE JOB:

• The Spa Supervisor assumes leadership of the Spa Receptionist Team, serving as the primary point of contact
  for guests and ensuring they are served in a and welcomed in a warm, friendly, and professional manner.
• The Spa Supervisor monitor and schedule bookings for treatments and responding to all enquiries done either
  in person, over the phone or via email.
• The Spa Supervisor is responsible for handling of payments for treatments and daily cash-up procedures and
  other administrative duties.
• The Spa Supervisor is an ambassador of our values, combines superior guest service with forward-thinking
  management and always strives to bring the best out in the team.