Client Services Manager: Occupational Health Nurse

3 weeks ago

Gqeberha, South Africa Headhunters Full time
Requirements:
  • A National Senior Certificate is essential.
  • Degree / Diploma in Occupational Health Nursing is essential.
  • Certificates in Audiology and Spirometry are essential.
  • Must be registered with the South African Nursing Council as an Occupational Health Practitioner.
  • Minimum of 3 - 5 years experience in an Occupational Health Nurse leadership position is essential.
  • Knowledge and understanding of standard operating practices in Occupational Health.
  • MS Office / Office 365 proficiency.
  • Registration with the South African Society of Occupational Health Nurses (SASOHN) is preferred.
  • It is essential to have a valid driver's licence and own insured vehicle.

Responsibilities and expectations but not limited to:
Process:
  • Conducting regular site visits to address any stakeholder queries within the applicable Service Level Agreement/s.
  • Participate in negotiating annual increases for clients.
  • Ensure clinics comply with all legal requirements and internal processes by conducting regular audits and documenting and reporting findings.
  • Training of new employees on clinic protocols and procedures.
  • Manage onboarding of new client contracts.
  • Ensure that clinics have necessary resources to deliver on expected services.
  • Assist with occupational healthcare duties at various clinics as and when required.
  • Coordination of staffing and leave management at various clinics.
  • Recruiting of suitable locums in line with minimum requirements for the role.
  • Ensuring that all locum payments and payroll submissions are correct and completed on time.
  • Stand-in for the Regional Business Manager when required.
  • Management of client projects when applicable.
Client:
  • Build and maintain relationships with clients and internal and external stakeholders.
  • Deliver service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are met.
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility.
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
  • Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
  • Drive client service delivery goal achievement in line with predefined standards to ensure clients receive appropriate advice and after sales service.
  • Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
People:
  • Build strong relationships through providing specialist expertise and leadership to others, expressing positive expectations.
  • Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization.
  • Positively influence and manage change and offer specialist support where required.
  • Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
  • Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
  • Take ownership for driving career development.
Finance:
  • Contribute to the development of area specific budgets to minimize expenditure, in alignment with operational plans.
  • Identify solutions to enhance cost effectiveness and increase operational efficiency.
  • Implement and provide input into governance processes, systems and legislation within area of
  • Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes.
  • Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.
Behavioral competencies:
  • Empathy and compassion.
  • Coordination and project management skills.
  • Ability to prioritize.
  • Attention to detail.
  • Ability to work in a stressful environment.
  • Self-starter must be able to work independently.
  • Excellent communication skills (both written and verbal).
  • Leadership skill.

Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.

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