General Manager: Distribution

Our client, a leader in the financial services industry and based in Centurion, requires a General Manager: Distribution who will be responsible for building, leading and growing the company franchise distribution network.

The role takes responsibility for the full franchise lifecycle – from identifying and onboarding new franchisees into the business model, to managing their ongoing performance and ensuring that they operate in line with company standards and all applicable legal and regulatory requirements.

Ultimately, the GM Distribution is accountable for driving sales of the business’ product range, as well as the products and services of other approved service providers distributed under the company’s business model, through a compliant, profitable and well-supported franchise network.

Key responsibilities:

Develop and implement the national distribution and franchise growth strategy in alignment with the company's overall business objectives.

Identify target markets, territories and franchise opportunities to support national network expansion.

Monitor market trends, competitor activity and customer needs to identify opportunities for business growth.

Continuously improve the franchise model, operating standards, and support structures to enhance network performance.

Franchise Recruitment and Onboarding:

Lead the recruitment, assessment and appointment of new franchisees.

Oversee due diligence and suitability assessments of prospective franchisees.

Manage the franchise agreement and onboarding processes.

Ensure new franchises are successfully established, operational and aligned with business standards.

Franchise Network Management and Support:

Manage relationships with franchisees, providing strategic and operational support.

Establish performance targets and conduct regular business reviews.

Identify underperforming franchises and implement improvement strategies.

Ensure adherence to operational, brand and customer service standards.

Oversee franchise renewals, transfers and exits.

Compliance, Governance and Risk:

Ensure compliance across the franchise network with relevant South African legislation and regulatory requirements.

Oversee licensing, accreditation, fit and proper requirements and product-provider compliance.

Ensure effective management of customer complaints, distribution risks and governance requirements.

Sales Leadership and Third-Party Provider Management:

Translate national sales objectives into franchise and regional targets, driving sales performance across the network.

Ensure franchisees and their teams are equipped to effectively sell company products and services.

Oversee relationships and product distribution through approved third-party providers, ensuring appropriate accreditation, compliance and commercial performance.

People Leadership:

Lead, develop and manage the national distribution team, driving performance and accountability.

Build a high-performance, customer-focused and ethical sales culture across the distribution team and franchise network.

Minimum Requirements:

A relevant bachelor's degree in Commerce, Business Management, Marketing or a related field.

Relevant regulatory qualifications and accreditation.

At least 10 years’ experience in sales, distribution or channel management, with a minimum of 5 years at senior management level.

Proven experience in franchise development and management, including recruiting, onboarding and managing a franchise or agency network.

If you have not heard from us within 2 weeks, please regard your application as unsuccessful.