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Senior Installation

1 month ago

City of Johannesburg Metropolitan Municipality, South Africa Yoco Full time
Job title : Senior Installation & Support EngineerJob Location : Gauteng, JohannesburgDeadline : March 12, 2025Quick Recommended Links
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The Opportunity

  • We are seeking installation engineers to provide the necessary on-premises technical installation & support for our customers. We have developed the best-in-class capabilities across payments, software, hardware and financial services to empower merchants across South Africa and we are looking for extraordinary engineers to take our solutions to the market.
  • You will be on-the-road, meeting with customers, inspecting their shops, planning and executing installation projects, and training customers on product usage. The ideal candidate is a customer focused problem solver with exceptional communication skills and hands-on technical experience.

Key Responsibilities

  • Inspecting customer shops and building installation project plans accordingly
  • Installation of Electrical and Network Cables, Networking Infrastructure, besides POS and Payments Hardware and Software at customer premises
  • Assisting customers with system troubleshooting (Network, Hardware and Software)
  • Telephonic/Email Support and logging of tickets/service calls
  • System Pre-Installation testing and QA
  • Training clients onsite and offsite on the POS product functionality
  • Maintaining customer relationships

About you

  • 5+ years of experience in POS systems, preferably within the hospitality sector
  • Excellent communication (verbal & written) and interpersonal skills
  • Own Vehicle & Valid Drivers’ Licence
  • Willing to work weekends, overtime & outside of core working hours
  • Ability to build and maintain customer relationships
  • A problem solver, with a can-do attitude and customer centricity
  • Ability to take ownership of projects with self-management
  • Ability to work on multiple projects concurrently, while managing client and team expectations
  • Ability to work individually and in teams
  • Strong understanding of payments and/or hospitality software products is a plus

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