Travel Insurance Claims
2 weeks ago
Are you a proactive, highly detailed professional with a passion for customer service and a background in insurance claims? Ready to join a global company dedicated to enhancing customer relationships?A leading Global Financial Services Group, known for enhancing travel experiences and providing specialised insurance solutions (managing products like Priority Pass and Columbus Insurance ), is seeking a dedicated Travel Insurance Claims & Service Advisor to join their team.This is a multi-faceted role where you will manage the full claims process, provide expert policy advice, and handle inbound salesall while adhering to strict regulatory standards like Treating Customers Fairly (TCF).Responsibilities: Claims Processing & Assessment: Assess and process claims in accordance with policy wording, insurer guidelines, and industry best practices. This includes reviewing documents and processing accurate and timely claim payments.Customer & Policy Expert: Deal with inbound calls, emails, and conversational claims, providing efficient, friendly contact. You will provide accurate verbal and written advice on policy coverage, claims decisions, mid-term adjustments, and customer support.Quality & Compliance: Ensure all responses are prompt and professional, meeting agreed timeframes (e.g., 24 hours for emails, excluding weekends). You will identify and manage customer complaints, recognize vulnerable customers, and ensure adherence to FCA regulatory requirements. Sales & Fraud Management: Manage inbound Travel Insurance sales calls and mid-term adjustments, ensuring quality and conversion targets are met. You will also identify and escalate potential fraud cases.Experience: Minimum of 1 year in insurance claims, with specific knowledge of key travel insurance products.Experience in claim validation with attention to detail. Experience with the Gotrex claims system or similar platforms is beneficial. Qualification: Matric (or equivalent qualification). Regulatory Knowledge: Understanding of FCA regulations and the Treating Customers Fairly (TCF) framework.Communication: Strong written and verbal communication skills in English, with a confident and professional telephone manner.
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Italian-Speaking Travel Insurance Claims Advisor
2 weeks ago
Cape Town, South Africa Collinson Group Full timeA global loyalty and benefits company is seeking a Claims & Customer Support Advisor in Cape Town. In this role, you will be the first point of contact for customers needing assistance with their travel insurance claims. The ideal candidate is fluent in Italian and has at least 1 year of experience in insurance claims, with strong communication skills and...
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Claims Handler-travel- 6 Months Ftc
1 week ago
Cape Town, South Africa Collinson Full time**The Collinson Group **the Collinson Group, that proudly employ over 1,100 talented individuals in over 20 locations world-wide and we are dedicated to helping our clients acquire, retain and optimize the value of their customer relationships. Some of our products and services include Priority Pass, the world’s largest independent airport VIP lounge...
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Claims Quality Consultant
3 weeks ago
Cape Town, South Africa Santam Insurance Full timeStay safe online. Now more than ever it's important to be cybersafe. See Santam's tips to help you stay safe online. Learn more. Santam Tailored Claims Solutions has a position available for a Claims Quality Consultant, based in Belville, Cape Town. JOB DESCRIPTION The Claims Quality Consultant monitors and analyses the interactions of Client Service...
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Claims Quality Consultant
21 hours ago
Cape Town, South Africa Santam Insurance Full timeStay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. Santam Tailored Claims Solutions has a position available for a Claims Quality Consultant, based in Belville, Cape Town. JOB DESCRIPTION The Claims Quality Consultant monitors and analyses the interactions of Client Service...
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Client Service
5 days ago
Cape Town, South Africa Santam Insurance Full timeA leading insurance company in Cape Town is seeking a Client Service Manager to oversee claims disputes and technical support within the Claims Committee. The ideal candidate will have 7-10 years of insurance experience and strong negotiation skills. This role includes providing technical guidance and liaising with clients, ensuring claims are thoroughly...
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Cape Town, South Africa Collinson Group Full timeThe Collinson Group the Collinson Group, that proudly employ over 1,100 talented individuals in over 20 locations world-wide and we are dedicated to helping our clients acquire, retain and optimize the value of their customer relationships. Some of our products and services include Priority Pass, the world’s largest independent airport VIP lounge access...
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Claims Consultant Cape Town
2 days ago
Cape Town, South Africa RBS Insurance Brokers Full time**Role Purpose** To provide stakeholders (e.g. clients, account executives) with efficient claims advice and administration according to the required standards and procedures in support of the business strategy. Financial: - Ensure appropriate minimisation of claims and claims expenses - Ensure and contribute to minimisation of general...
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Claims Handler-travel- 6 Months Ftc
1 week ago
Cape Town, South Africa Collinson Full timeThe Collinson Group, that proudly employ over 1,100 talented individuals in over 20 locations world-wide and we are dedicated to helping our clients acquire, retain and optimize the value of their customer relationships. Some of our products and services include Priority Pass, the world’s largest independent airport VIP lounge access program with 800...
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Senior Heavy HCV Claims Specialist
2 weeks ago
Cape Town, South Africa Santam Insurance Full timeA leading insurance provider is seeking a Field Assessor for Heavy Commercial Vehicle claims. The role involves assessing and managing claims, negotiating settlements, and requires qualifications in mechanical or automotive studies. Ideal candidates will have extensive experience in Heavy Commercial Vehicle claims and strong communication skills. Join a...
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Cape Town, South Africa Rbs Insurance Brokers Full timeA leading insurance broker in Cape Town seeks a claims administrator to provide stakeholders with efficient claims advice and manage the claims process. This role requires accurate communication with clients and insurers, adherence to company quality standards, and the ability to administer claims effectively. The ideal candidate should embody organizational...
