IT Systems Engineer

2 weeks ago

Cape Town, South Africa PRR Recruitment Full time

IT Systems Engineer (Tier 1) Are you a hands-on IT support specialist with strong technical skills, project implementation experience, and a passion for solving problems? A dynamic team in Bellville is looking for an experienced IT Systems Engineer (T1) to provide top-tier support across hardware, software, networking, and cloud environments.What you’ll be doing:Responding to and managing support tickets with precision and professionalismTroubleshooting hardware, software, and network issues across Windows, macOS, and LinuxSupporting Microsoft 365, Azure, Active Directory, and basic scripting (PowerShell, Bash)Participating in IT project implementations and client onboardingHandling escalations, major incidents, and root cause analysisDelivering exceptional customer service and clear technical communicationMaintaining documentation, diagrams, and configuration recordsProviding on-site support and adhering to client protocolsWhat you’ll need:Matric or NQF equivalentA+ and N+ (or equivalent)Microsoft MCSA or MCSE3+ years’ experience in IT support, field support, or service desk rolesProven experience in IT project implementation and client environment setupExperience with Microsoft 365, Azure, and cloud-based servicesFamiliarity with ITIL and COBIT5 frameworks (certification is a plus)Valid driver’s license and reliable transportStrong communication, time management, and problem-solving skills

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