Tech Operations Specialist: Elevate Service Delivery
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NTT DATA is seeking a Senior Associate Technical Operations Specialist to support planning, coordination, and monitoring of operational activities for client delivery. You will work with internal service delivery teams to keep plans on track and continuously improve service delivery in a multinational setting.
The role emphasizes managing shift rosters, escalations, and performance dashboards, ensuring SLA compliance and cost-effective outcomes while aligning with NTT DATA's strategic direction