Account Manager
3 days ago
Min Requirements:
- Grade 12 (Matric) or equivalent
- Drivers license with own reliable transport
- Tertiary qualification in sales or marketing would be an advantage
- Experience in the logistics industry is beneficial
- Advanced skills in MS Office (Word, Excel, PowerPoint and Outlook)
- Knowledge of business principles (i.e. financial, operational, customer experience)
- At least 3-5 years experience in sales or customer facing / engagement and proven track record within a sales / target driven environment.
Skills and Attributes:
- Good decision-making skills
- Excellent people skills
- Excellent verbal and written communication skills
- Good analytical skills
- Good planning and organisational skills
- Good research skills
- Networking skills
- Time management
- Strategic selling skills
- Self-driven
- Passionate and dedicated
- Willingness to up skill continuously
- Ability to adapt and respond to change
- Determination to meet individual goals and objectives
- Deliver results and meet customer expectations
- Relationship building
- Creative thinking and problem solving
- Ability to negotiate
- Comply with all required systems, processes and procedures
- Passionate about Customer satisfaction
Duties:
- Ensure monthly and annual targets are achieved
- Ensure account queries are resolved timeously, and accounts are settled within trading terms
- Identify new distribution opportunities and as a result increase revenue
- Complete and submit weekly sales report before deadline
- Identify opportunity and increase existing client spend
- Training of clients: Product, services, website & business apps
- Develop strategic relationships with key role players / influential stakeholders
- Assign and / or play a key role in the overseeing of query resolution and implement proactive solutions to ensure customer satisfaction
- Offer, sell and implement value added services designed by the business
- Increase revenue base in line with target / budget
- Negotiate and secure annual rate increases in line with business strategies
- Analyse and present monthly KPI reports to clients with recommendations
- Identify clients that are spending and not spending monthly and present action plan to direct manager
- Develop strategic relationships with key role players/ influential stakeholders in existing base of clients
- Offer, sell and implement value added services designed by the business
- Identify opportunities within the market to provide a competitive edge
- Identify and secure sales opportunities with new business accounts
- Meet and exceed monthly new business sales target
- Sell the Companys services to all customers within set regional boundaries
- Ensure that the account is secured in its entirety i.e. maximum potential
- Negotiate gross profits in line with company objectives
- Prospecting new clients
- Conduct needs analysis
- Propose customized client solution and rate negotiation
- Attain credit application in line with company policy and procedure
- Follow internal policy and procedure with regard to opening new account
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