Job Specification
Reception:
Answering of all calls in a professional, courteous and efficient manner
Take messages and ensure they are actioned by relevant person
Maintain the issue logbook for all messages and matters that arise on a daily basis
Assist with phone, email or sms patients with feedback from doctor regarding messages left
Assist with managing the diary, booking patient appointments, and communicating the billing policy to all new patients
Assist with preparing all files for following days appointments
Welcome patients, arriving in a friendly and professional manner
Communicate time delays to manage client expectations
Assist with checking that all patient details on file are still up-to-date and obtaining new details if relevant
Open accounts and capture all relevant information accurately on system for new patients
Assist with contacting other doctors to obtain notes and referral letters if needed for a patients visit
Assist with obtaining patient results and related correspondence (lab results, radiology)
Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure or to be hospitalised
Providing quotations for all patient procedures
Assist patients with authorisations
Assist with doctors reports and thank-you letters
Keeping track of pharmacy accounts and stock per Doctor

Accounts:
Bill patients accordingly and collect payment where necessary
Accept money (cash or card) and write receipts
Allocate patient payments
Ensure all theatre billings have been completed by the doctor within 48 hours
Liaise with the Bureau on patient-related queries and assist with debt collection
Month-end processing
Daily banking given to the doctor
Maintain Petty Cash
Maintain attendance register

General:
Schedule all admin-related appointments with the doctor and the various service providers
Liaise with contractors such as hospital technical department, IT specialists, and suppliers
Maintain all supplier contracts and agreements
Ordering stock from various places: pharmacies, stationers
Support of various marketing initiatives
Assist the doctor with all office administration-related tasks
Maintaining the CPD register

Minimum Requirements
Experience in a medical practice is essential
Exceptionally strong administration skills
IT literate, with proficiency in MS Office, specifically Excel and Word
Professionally presentable
Above-average communication skills (written and spoken)
Above-average numeracy skills and attention to detail
Hands-on attitude
Strong IT skills and experience working with MS office and Mac/Apple
or the ability to learn quickly
Dictaphone typing
Bilingualism in English and Afrikaans is essential
Willing to assist after-hours with emergencies and arrangements when required

Kindly note that by submitting your application for this career opportunity, you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position and this information may be shared with the relevant stakeholders in the business.

Please note that only short-listed candidates will be contacted. Clear Criminal and Credit Records is a pre-requisite

Should you not have heard back within a two-week period, please assume that your application was unsuccessful.

All job postings are in accordance with our Client's BEE requirements. Please only send certificates when requested to do so

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