Data Capture Clerk

6 months ago

Cape Town, South Africa Isilumko Staffing (JHB) Full time

Job description

To obtain, capture or process data within laid down policies, procedures and systems in order to satisfy
clients and bank requirements to achieve departmental objectives and targets. 

 

Job responsibilities

  • Minimise financial loss by verifying if the client has adequate funds before processing the request.
  • Minimise financial loss due to negligence by checking the accuracy of the request before and after
    processing the request.
  • Ensure compliance with bank policies and industry regulations in order to minimise opportunities for
    threat of loss.
  • Ensure bank charges have been debited for once-off requests by capturing manually on banking system.
  • Meet standards for quality by adhering to the Service Level Agreements (SLA) and turnaround times.
  • Build client trust by resolving queries timeously, communicating SLA deviations and suggesting
    resolutions.
  • Build and maintain internal and external relationships with clients by educating and guiding clients of
    the requesting process and system.
  • Provide monthly workflow updates by preparing and submitting daily and monthly statistics reports to
    the team leader.
  • Mitigate risk of frauds by verifying client details with records on the banking platform.
  • Ensure security procedures are adhered to by verifying the authorised signatories.
  • Confirm the client request by telephone to ensure that the client is aware of the request and that
    everything is in order for approval. 
  • Capture the name of the client, date and time, sign and stamp in accordance with the bank procedures
    to approve the request.
  • Update the receiving file by capturing the request on the server in the relevant folder.
  • Ensure serious incidents affecting the department performance are reported and recorded on the
    incidents form.
  • Ensure adherence with all workflow processes.
  • Improve service delivery by redirecting security stationery to the correct branches and updating branch
    details with printers and couriers.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant
    newsletters, websites and attending sessions.
  • Understand and embrace the bank Vision and Values by demonstrating the values through
    interaction with team and stakeholders.
  • Ensure that own contribution and participation contributes to the achievement of team goals.
  • Create and manage own career through guidance and support of management, department and
    colleagues.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training
    courses and career progression for self through input and feedback from managers.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by
    ensuring all learning activities are completed, experience practiced and certifications obtained and/or
    maintained within specified time frames.
  • Ensure knowledge management, continuity and team success through constructive participation in a
    diverse team and sharing knowledge with team.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in culture building initiatives.
  • Participate and support corporate social responsibility initiatives for the achievement of business
    strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
  • Identify opportunities to improve or enhance processes by identifying and recommending improvements
    to tools, policies and procedures to add value to the bank.
  • Add value to the bank by identifying opportunities to improve or enhance processes through identifying
    and recommending improvements and supporting implementation of tools, policies and procedures.

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