Quality Assurance Manager

3 weeks ago

Cape Town, Western Cape, South Africa Ellahi Consulting Full time
Job title : Quality Assurance ManagerJob Location : Western Cape, Cape TownDeadline : March 20, 2025Quick Recommended Links
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Job Purpose:

  • Develop, update, improve, implement, and maintain Food Safety and Development systems.
  • Oversee the development of new products from concept to launch.

Qualifications Needed:

  • Minimum Bachelor's degree in Food Science, Food Technology, or a similar field.
  • Computer and computerized Food Safety program literate.

Experience/Skills Required:

  • 5-10 years of progressively responsible experience in quality assurance or a related field.
  • 5-7 years of experience in a leadership role, managing teams and overseeing quality assurance processes.
  • Strong knowledge of risk management, risk identification, and risk-based testing.
  • Experience with regulatory compliance issues and working with NCRS.
  • In-depth knowledge of food safety programs (e.g., FSSC22000, ISO22000, BRCS, IFS, SANHA).
  • Familiarity with industry standards and regulations.
  • Experience in the seafood industry is advantageous.
  • Experience with continuous improvement practices and industry-recognized best practices is advantageous.
  • Minimum intermediate MS Office skills are required.

Key Personal Attributes & Competencies:

  • Excellent written and verbal communication skills.
  • Able to effectively communicate with staff at all levels.
  • Team player.
  • Ability to conduct research and analyze data.
  • Honesty, Integrity & Reliability.
  • Strong attention to detail.
  • Problem-solving skills.
  • Critical thinking capabilities.
  • Ability to exercise sound judgment in decision making.
  • Apply urgency to all tasks, ensuring prompt fault reporting and problem resolution.
  • Self-motivated and confident; capable of working with little supervision.
  • Strong multitasking abilities.
  • Ability to work under pressure and meet deadlines.
  • Good time management skills.
  • Must have own transport.

Key Responsibilities:

Day-to-Day Requirements:

  • Ensure product quality aligns with customer expectations.
  • Maintain adherence to national and international standards.
  • Conduct GMP checks and address findings promptly.
  • Provide technical expertise for defect identification.
  • Perform additional duties as assigned.

Staff Management:

  • Oversee Quality staff across all cold stores and shifts.
  • Ensure proper performance and documentation by Quality Controllers, identifying training needs as required.
  • Monitor staff performance and generate statistical reports.

New Product Development & Artwork Approvals:

  • Lead product development from concept to launch.
  • Source ingredients for new products.
  • Coordinate the development and approval of artwork and labels.
  • Manage retail and food service artwork and label approvals.
  • Ensure compliance with regulatory requirements.
  • Collaborate with marketing and design teams to ensure compliance.
  • Review existing artwork for compliance.

Specifications:

  • Draft and maintain specification reports.
  • Review and amend specifications annually or as needed.

Regulatory Compliance:

  • Interpret and apply all industry-related standards, regulations, and Codex Alimentarius.

Food Safety Review Requirements & Audits:

  • Develop, implement, and maintain a robust Food Safety Management System (HACCP, GMP, Operational PRPs, TACCP, VACCP, MSC, etc.).
  • Ensure readiness for third-party audits and address non-conformances raised during audits for all cold stores.
  • Lead food safety meetings and audits, ensuring third-party audit readiness.

Quality & Product Compliance:

  • Liaise with retail, wholesale, key accounts, and food service regarding quality standards and assist with evaluations as required.
  • Ensure all quality-related reports (inbound and outbound) are completed promptly.
  • Analyze and review trend analysis, providing feedback on client, customer, and consumer complaints and non-conformances.
  • Implement corrective and preventative measures where required.
  • Conduct benchmarking exercises and manage product recalls if necessary.
  • Serve as a technical liaison between various stakeholders (e.g., regulatory bodies and the company).
  • Conduct risk assessment audits and inspect consignments.
  • Conduct supplier visits and audits for compliance.
  • Review and address complaints and non-conformances.
  • Provide feedback on trends and corrective measures.

Implementation and Management of Computerized Quality Control and Food Safety Program:

  • Lead the implementation, structuring, and maintenance of a computerized safety program, ensuring compliance with industry standards and regulatory requirements.

Additional Responsibilities:

  • Possess a basic finance background to manage departmental budgets.
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