Senior Application Support Analyst
7 days ago
- Jobs by Location
- Job by industries
You Bring:
- Matric
- Relevant qualification in IT: Computer Engineering or Software Programming (Degree or Diploma).
- ITIL Certifications (advantageous).
- Microsoft Certifications (advantageous).
- Minimum 3 years in an Application Support environment
- Minimum 1-year experience with databases
- Minimum 1-year experience with server/client-side languages
- Experience with service-level agreements and ticket management tools
- Experience with IT service management frameworks (e.g., ITIL) and incident management processes
- Exposure and experience with SQL
- Expertise in writing complex SQL queries, creating reports and maintaining databases
- Exposure and experience with monitoring tools such as Dynatrace, Elastic, Grafana and Prometheus
- Understanding of change management processes and experience in coordinating software deployments and releases.
- Strong written and verbal communication skills.
- Excellent problem-solving and attention to detail.
- Ability to multi-task in a deadline-driven environment.
- Strong organizational and leadership skills.
- Customer-focused attitude with a commitment to high-quality support.
- Proficiency in Microsoft Office and software development skills.
- High level of integrity, confidentiality, and professionalism.
- Expertise in troubleshooting, debugging, and change management.
- Proven leadership and mentoring capabilities.
- Strong commitment to continuous improvement and operational excellence.
What You'll Do:
Technical Support:
- Act as the third-level contact for unresolved technical issues.
- Manage incident queues, prioritize escalations and ensure timely resolutions.
- Conduct root cause analysis to identify and mitigate recurring issues.
- Provide clear communication to stakeholders during outages or major incidents.
- Ensure all solutions are secure, maintainable and enhance support efficiency.
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