Junior Field Technician
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Key Responsibilities
- Provide first-line technical support for hardware, software, printers, scanners, and related peripherals.
- Log, update, and resolve support tickets while maintaining accurate records of work completed.
- Troubleshoot operating system, device, connectivity, and application-related issues.
- Assist with equipment setup, deployments, installations, and user onboarding.
- Perform basic network and wireless connectivity checks and escape complex issues when required.
- Conduct preventative maintenance and scheduled site visits.
- Maintain accurate IT asset records, including equipment allocation and serial numbers.
- Support store upgrades, equipment refresh projects, and technology rollouts.
- Escalate unresolved, critical, or security-related incidents to senior support personnel.
- Deliver excellent customer service and provide users with technical guidance and support.
Minimum Requirements
- Matric (Grade 12) or equivalent.
- Relevant IT qualification, certificate, or diploma advantageous.
- 0-2 years' experience in IT support, helpdesk, or technical support.
- Basic knowledge of computer hardware, operating systems, networking, and peripherals.
- Strong troubleshooting and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to follow procedures and document work accurately.
- Valid driver's license and willingness to travel throughout KwaZulu-Natal.
Key Competencies
- Customer service orientation
- Attention to detail
- Time management and organisation
- Technical troubleshooting
- Communication skills
- Reliability and accountability
- Ability to learn and adapt quickly
- Teamwork and collaboration
What Success Looks Like
- Prompt response and resolution of support requests.
- Accurate and complete ticket documentation.
- Successful completion of site visits, installations, and preventative maintenance activities.
- Strong user satisfaction and professional service delivery.
- Continuous growth in technical skills and ability to independently resolve routine IT issues.
This role offers excellent exposure to a dynamic, multi-site IT environment and provides valuable opportunities for professional growth and technical development.
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