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Doorman

1 month ago

Cape Town, South Africa Belmond Mount Nelson Hotel Full time
Job title : DoormanJob Location : Western Cape, Cape TownDeadline : March 12, 2025Quick Recommended Links
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Primary Responsibilities Include:

  • Create a welcoming environment for hotel guests and facilitate their arrival and departure.
  • Assist guests out of their vehicles as they enter the port cochere. 
  • Assist guests as they come in and out of the hotel entrance.
  • Work closely with the Concierge and Front Desk to ensure the smooth handling of guest luggage.
  • Conduct all duties in accordance with departmental, Leading Quality Assurance and hotel standards.
  • Maintain all Front of House areas in an orderly manner – general upkeep of the area, which includes the entrance, sidewalk, back of house storeroom, the port cochere and surrounding area to entrance (benches, trash cans and pot plants etc.).
  • Monitor the workflow and activity of the porters.
  • Maintain and upkeep all departmental equipment, which includes polishing of the trolleys, umbrellas etc.
  • Assist with Porter duties as and when required.
  • Be well versed in all hotel services, hours of operation, key personnel, hotel policies, etc. to assist guests with queries.
  • Assist with other departmental and hotel duties as assigned by management occasionally or on a daily basis.
  • Ensure the free flow of movement in and out of the building and, if need be, help in the carrying of luggage and receiving packages delivered.

Requirements

What You Bring:

  • Experience providing exceptional customer service, handling food and beverages, and working in a fast-paced environment.
  • Friendly and attentive demeanor; ability to answer questions, provide recommendations, and ensure a positive dining experience for guests.
  • Strong communications skills to interact with guests, take orders accurately and communication with the kitchen and other staff members.

  • Hospitality / Hotel / Restaurant  jobs