Internal Sales
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- Must have a matric or equivalent.
- Previous experience working in an internal sales or customer services administration role is preferred for the role.
- The company is happy to consider a graduate with no work experience for the role as they are happy to train the person in a sales role.
- Previous experience having worked for a chemical raw material company that distributes products to manufacturers is preferred.
- Must have excellent verbal and written communication skills at all levels.
- Must be service-oriented and have commercial drive.
- Good planning and execution skills.
- Must have good Microsoft Office and Excel skills.
- Supporting the External Key Account Managers by managing industrial Manufacturing Key Accounts.
- Quoting prospective customers across all product ranges and providing product information where needed.
- Receiving and processing orders to ensure delivery and collection expectations for house account customers are met.
- Maintaining backorders/open and forward orders on a daily basis.
- Monitoring stock levels to meet customers needs.
- Assisting with quotes and monthly pricing when needed.
- Following up with customers with regard to previous days' deliveries to ensure customer service and on-time, in-full deliveries.
- Communicating with customers with regard to order status, stock availability, pricing etc.
- Ensuring that all customer complaints, issues and queries reach a successful and appropriate conclusion, including account queries.
- Ensuring external sales are kept informed of any developments relevant to their accounts.
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