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Control Room Operator
1 month ago
JOB SPECIFICATION
Position: Control Room Operator (Vehicle Tracking)
Department: Control Room
Reports to: Fleet Consultant Manager
Location: Bedfordview
Salary: R9500 + Medical aid + Pension
Start: Urgent post – ASAP
Closing date: 27 September 2023
JOB BRIEF:
The incumbent is required to perform the following tasks and will be evaluated on the following duties
DUTIES:
- Handle full Control Room Operations functions
- Attending promptly to client calls including both inbound and outbound calls
- Capturing client queries onto the system
- Ensuring prompt and efficient support to client enquiries and requests for vehicle locations etc.
- Tracking of company fleet using CAMS
- Analysing trips historically, monitoring incoming events from tracking units and
search for potential inefficiencies and non- compliances regarding routes, fuel usage - Following detailed escalation procedures for critical events
Reporting and actioning of any vehicle discrepancies, critical events and/ or route deviations - Ensuring that vehicle tracking units are functioning correctly by testing of faulty units
- Handle full emergency control functions regarding stolen on hijacked vehicles
Management reports
REQUIRMENTS: (QUALIFICATIONS, SKILLS AND EXPERIENCE)
The ideal candidate should meet these minimum requirements:
Previous 5 years proven track record in vehicle tracking essential
- Previous exposure to Fleet Bureau service control room environment will be an advantage
- Must have Matric
- Must be PSIRA registered
- Must have a clear criminal record
- Must have own reliable transport
- Must be willing to work long shifts if required
- Must have an excellent command of English
- Must have good customer liaison skills
- Good work ethic is required
- Must have a keen sense of urgency
- Must be reliable and dependable
- Have a good understanding that monitoring accuracy and following procedure are critical to a driver’s wellbeing and the company’s success in terms of loss reduction.
- We need an out of the box thinker who is passionate about their work putting top performance and customer excellence above all else
- Able to cope under high pressure situations
HOW TO APPLY:
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