Customer Support Agent

3 weeks ago


Mbombela, South Africa FOUR POINT 0 Full time
The Customer Support Agent is responsible for delivering high-quality support services to our customers through various communication channels.

Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication platforms.
  • Identify customer needs, clarify information, and provide solutions or alternatives to ensure customer satisfaction.
  • Troubleshoot customer issues, offering step-by-step solutions or escalating complex problems to relevant departments.
  • Follow up on customer interactions to ensure issues are fully resolved.
  • Document all customer interactions, issues, and resolutions in the company's CRM system.
  • Communicate any significant product or service changes to customers.
  • Collaborate with other team members and departments to improve the overall customer experience.
  • Share insights and feedback with the Customer Support Manager to help refine support processes and policies.
  • Suggest improvements based on customer feedback and trends.
Essential Requirements:
  • National Senior Certificate or N4
  • An electrical or mechatronics qualification.
  • 2-3 years of experience in a customer support or related role.
  • Proficiency in using CRM systems and other customer support software.
  • Experience with advanced troubleshooting and technical support and Industrial Automation will be beneficial.
  • Proficiency in Afrikaans or Zulu will be beneficial.


  • Mbombela, South Africa Motus Corporation Full time

    The Nelspruit Airport of car rental company, Europcar, has permanent opportunities available for an Agent: Customer Service.At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our "Moving your Way" philosophy. The Agent: Customer Service provides the first line of service to customers, assisting...


  • Mbombela, South Africa Ultra Personnel Full time

    Minimum RequiredMechanical trade test - Diesel or ForkliftMinimum of 3 - 5 years sales experience within the "material handling equipment" industryTechnical/Mechanical knowledge and understandingExcellent communication skillsPeople management and influencing skillsAbility to work at a senior levelTime ManagementKey Performance Areas (KPI's)KPA 1Ensure...

  • PRODUCT SUPPORT

    2 months ago


    Mbombela, South Africa Pronto Labour Team Full time

    PRODUCT SUPPORT - MUST HAVE DIESEL/EARTHMOVING OR FORKLIFT MECHANICAL TRADE* SALES experience / Technical or Product knowledge - Advantage* Microsoft* Ability to work at SENIOR LEVEL* Ensure achievement of SALES TARGETS inline with Budget requirements: Sales of Labour Hours Spares* Ensure SUPPORT & MAINTENANCE of Customer Base - TECHNICAL SUPPORT*...

  • PRODUCT SUPPORT

    2 weeks ago


    Mbombela, South Africa Pronto Labour Team Full time

    PRODUCT SUPPORT - MUST HAVE DIESEL/EARTHMOVING OR FORKLIFT MECHANICAL TRADE* SALES experience / Technical or Product knowledge -   Advantage* Microsoft* Ability to work at SENIOR LEVEL* Ensure achievement of SALES TARGETS inline with Budget   requirements:   Sales of Labour Hours   Spares* Ensure SUPPORT & MAINTENANCE of Customer Base...

  • PRODUCT SUPPORT

    3 weeks ago


    Mbombela, South Africa Pronto Labour Team Full time

    PRODUCT SUPPORT - MUST HAVE DIESEL/EARTHMOVING OR FORKLIFT MECHANICAL TRADE* SALES experience / Technical or Product knowledge -   Advantage* Microsoft* Ability to work at SENIOR LEVEL* Ensure achievement of SALES TARGETS inline with Budget   requirements:   Sales of Labour Hours   Spares* Ensure SUPPORT & MAINTENANCE of Customer Base...

  • Food Scientist

    6 months ago


    Mbombela, South Africa Top Talent Professional Services Full time

    Position Purpose StatementThis role will report directly to the QA Manager. Responsible for the developmental processes of new product lines from market research until launch.Responsible for maintaining, improving and standardising current product recipes and processes.This position will be responsible, but not limited to the following:Researching new...


  • Mbombela, South Africa Top Talent Professional Services Full time

    This role will report directly to the QA Manager. Responsible for implementing, maintaining, improving and standardising current product quality standards for Ready-to-eat productsThis position will be responsible, but not limited to the following:Implementing quality standards from raw material approval to final packing of ready-to-eat productsAssisting...

  • Sales Manager

    2 months ago


    Mbombela, South Africa Wild Dreams Hospitality Full time

    Candidate Requirements:Must have Grade 12 and a bachelors degree in business administration, marketing, or a related field8-10 years of managerial experience in salesMust have a proven sales leadership with a track record of successMust be proficient in CRM software, marketing analytics, and sales technologiesMust have strong organizational abilities to...


  • Mbombela, South Africa Vodafone Full time

    . When it comes to putting people first, we're number 1.  The number 1 Top Employer in South Africa.  Certified by the Top Employer Institute 2024. Role Purpose/Business Unit: To deliver and execute on the segments marketing plan, across the various business units in the region. To drive operational initiatives within the region to drive...


  • Mbombela, South Africa Fempower Full time

    Requirements: - National Senior Certificate2-Years working experience in similar roleKey Areas of Responsibility: - Administrative SupportOffice ManagementPetty CashCommunication and LiaisonClient and Customer RelationsCompliance and DocumentationCustomer Communication and Relationship ManagementSales Process ManagementCustomer Account ManagementProduct...


  • Mbombela, South Africa Stepco Recruitment Full time

    Main Purpose of Position:To project the image of an authentic Brand Ambassador whilst delivering bespoke, premium customer support services. To facilitate efficient communication between customers, parts and service departments. To increase customer retention and profitability by promoting relevant products.Minimum Job Requirements:Senior Certificate (Grade...

  • Receptionist

    2 weeks ago


    Mbombela, South Africa MER Full time

    A company situated in Nelspruit is seeking an experienced Receptionist to join its team. This person would need to be energetic and computer literate. Daily tasks will include: - Issuing of invoices to clients (basic) - Filing of paperwork and proofreading documents - Taking phone calls and customer queries - Act as helpdesk for support tickets raised by...

  • Sales Representative

    3 weeks ago


    Mbombela, South Africa Fusion Personnel Full time

    Minimum RequirementsMatric valid drivers license Own vehicle Technical sales experience essential Materials handling or related industry experience advantageousMust reside in or near Nelspruit or be willing to relocate at own cost Duties will include:Contact new and existing customers to discuss their needs, and to explain how these needs could be met by...

  • Dealer Principal

    6 months ago


    Mbombela, South Africa Express Employment Professionals Full time

    Job Purpose:To manage all aspects of a dealership selling trucks, buses and spare parts.Key Responsibilities:Processes and governanceDevelop, align and implement a tactical strategy and associated policies and guidelinesDevelop and implement tactical delivery plans and set operational targetsMeasure the delivery of operational plans, realign and improve...


  • Mbombela, South Africa Coca-Cola Beverages Africa Full time

    Coca-Cola Beverages South Africa has exciting opportunities in the CDE depertment. We are looking for suitably qualified and experienced candidate for a Refrigeration Mechanic role based in Nelspruit .key purpose To provide technical support and services to the Equipment services division and other related stakeholders through the installation, maintenance...

  • Service Advisor

    6 months ago


    Mbombela, South Africa Express Employment Professionals Full time

    The following minimum criteria must be met:Matric certificate or equivalentUnendorsed driver’s license (specified code)Computer literacyWillingness to work flexible hours/over timeProfessional appearance & 1st impressionsFluent, clear English communicationAbility to handle difficult customersCustomer service orientation2 - 5 Years' Experience within the...


  • Mbombela, South Africa First Technology Group Full time

    First Technology is seeking a dynamic and detail-oriented Finance and Operations Manager to oversee the financial management, operational processes, and strategic initiatives at our Polokwane branch. The successful candidate will be responsible for ensuring the efficient functioning of the company's day-to-day financial and operational activities, while also...


  • Mbombela, South Africa Sanlam Limited Full time

    Branch Consultant/ Financial Advisor - Nelspruit Date: 9 Oct 2024 Location: Nelspruit, Mpumalanga, ZA Who are we? Sanlam is a leading Financial Services Institution, which provides services in the fields of Individual Life Insurance, Group Life Insurance, Unit Trusts and Asset Management. To give substance to its objective to be a fully-fledged Namibian...

  • Workshop Assistant

    6 months ago


    Mbombela, South Africa Express Employment Professionals Full time

    Job Purpose:By treating customers’ property in a manner that shows appreciation for its value, and with his expertise and attitude towards the brand and the product, fosters the image of the product and the service organization, thus contributing to customer satisfaction as well. To provide mechanical and physical support in the workshop.Key...

  • Network Engineer

    6 months ago


    Mbombela, South Africa Express Employment Professionals Full time

    Job Purpose:Perform hands-on installation and maintenance tasks on network components such as routers, switches and cables on core networks. Responsible to monitor and troubleshoot all systems and/or escalate to the relevant departments as required.Responsibilities:Implementation of approved change plans.Attend to technical escalation from Remote...