Branch Manager

Duties Include:Customer Service & Client RelationsBuild and maintain strong relationships with clients.Supervise vehicle bookings, test drives, and job card documentation.Prepare quotes for additional work and obtain client authorisation.Keep clients informed of delays and ensure timely completion of authorised work.Address complaints promptly and prioritise comebacks.Ensure all vehicles leave the branch with payment settled and only approved parts installed.Workshop & Operations ManagementManage mechanics, fitters, cleaners, and workshop staff, allocating work and monitoring productivity.Ensure all faults are accurately identified, checklists completed, and daily productivity reports submitted.Supervise complex repairs and subcontracted work, ensuring timely completion.Maintain workshop cleanliness, stock levels, and availability of consumables.Ensure compliance with safety procedures and company policies.Track progress of overnight or long-term jobs and supervise complicated repairs.Reception & AdministrationOversee reception staff and administrative operations, maintaining internal control systems.Manage payments, invoicing, and ensure compliance with company policy.Maintain accurate records, reports, and CRM updates.Security & Premises ManagementSecure all doors, windows, and alarm systems.Respond to alarms and take immediate action to protect the premises.Driver & Transport OversightSupervise drivers for efficient delivery, collection of parts, and client transport.Monitor logbooks and reconcile petrol costs.Financial & Business ManagementDrive branch profitability, monitor budgets, costs, and revenue.Achieve turnover targets and actively generate new business opportunities.Staff Management & ComplianceRecruit, train, and develop branch staff.Conduct disciplinary processes, manage grievances, and ensure compliance with employment legislation.Oversee casual staff, including onboarding, sign-off, and payroll.Manage workflows and ensure staff adherence to company procedures.General ResponsibilitiesMaintain high-quality workmanship and eliminate comebacks.Foster a positive, professional work environment and strong team collaboration.Keep up to date with industry developments and implement best practices.Ensure all work is carried out to the highest quality standards and complies with safety regulations.Report to the Senior Mechanic and Rider.Assist experienced mechanics with diagnosing and repairing motorcycles, including engines, electrical systems, suspension, and brakes.Perform routine maintenance tasks under supervision, such as oil changes, tire maintenance, and brake adjustments.Learn to use diagnostic tools and equipment to troubleshoot mechanical issues effectively.Maintain a clean, organized, and safe workshop environment.Document all repairs and services accurately.Participate in training sessions and technical workshops to enhance skills and knowledge.Work closely with riders, supporting their mechanical needs and preparing bikes for events.Requirements:Red Seal CertificationMin 3 5 years proven experience as a Branch Manager, Workshop Manager, Foreman or similar role within the automotive service industry.Computer Literate Any Evolve, Drive, Kerridge, Automate experience a bonusStrong leadership, team management, and people development skills.Solid technical knowledge of vehicle service and repair processes.Experience managing budgets, costs, and financial performance.Excellent problem-solving, communication, and customer service skills.Knowledge of health, safety, and environmental regulations.Good communication skills; ability to work as part of a team.If your current experience and skillsets tick majority of the job specification boxes, then: Apply directly now Send your CV to