Dealer Consultant

Qualification & Experience:

• Matric.
• 5 years of experience in the motor trade, working with the
  dealerships, from DP/Owner to F&I and Salespeople.
• Prior knowledge and understanding of the dealer space and
  the various players within the industry.
• A strong customer service background.

Responsibilities: 

• Build, maintain, and create strong dealer relationships.
• Generate new sales with each client account.
• Drive area sales and profit plans to budgeted targets through successful leadership, organizational plans, customer service, and outstanding execution of all field operations strategies, consistently across all dealerships.
• Maintain strong relationships with existing clients and seek avenues to gain new potential clients.
• Negotiate contracts with clients and establish a timeline of performance.
• Collaborate with sales team to maximize profit by upselling or cross-selling.
• Maintain in-depth product knowledge and educate customers about our products.
• Maintain an understanding of the claims process and train the associated workshops on our claims processes and
  procedures.
• Understand and manage business by effectively using sales reports, assessing departmental results, and developing
  specific actions directly related to business development and growth consistently across all dealerships.
• Seek feedback from our customers by interacting with the F&I’s at the dealerships and observing shopping behaviours, and associate/customer experience.
• Ensure that trends of underperformance of associated dealers are formally addressed.
• Ensure customer satisfaction by delivering timely and quality services.
• Develop strong working relationship with potential clients for new business opportunities within the assigned area.
• Maintain a strong product and competitive product knowledge of the industry.
• Be able to create and maintain a structured call plan.
• Educate dealership employees on their understanding of our product and its competitive benefits.
• Manage Dealers sales, claims and loss ratios. 

Purpose of the role:

The purpose of the Dealer Consultant is to act as a good brand ambassador in order to grow our clients market share by
maintaining and building strong relationships with our clients supporting dealers, increasing the number of supporting dealers and taking ownership of stakeholder interactions throughout the process from sales to claims.

Non-Technical Skills:

• Computer literate.
• Excellent time management.
• Be able to work independently.
• Have a strong drive and determination to succeed.
• Ability to communicate fluently in English and Afrikaans.
• Excellent verbal and written communication skills, especially email and telephone etiquette.
• Excellent relationship management skills.
• Proficient conflict management skills.
• Strong negotiation skills.
• Strong problem-solving ability.
• Ability to listen without interrupting.
• Ability to work independently.
• Excellent organizational and interpersonal skills.
• Able to be a good brand ambassador.
• Self-starter with the ability to handle pressure.