Service Advisor

4 weeks ago


Cape Town, Western Cape, South Africa Clever Heads Personnel Full time
Salary: R16 000 – R20 000 (CTC) p/m
Benefits: Pension & medical aid
IndustryAuto repairs
Type:Permanent
CV deadline date:February 2025
Start date:ASAP

Main role: Responsible for communication with customers about vehicle repair needs and relaying information to Service technicians.

Requirements
Completed matric or equivalent
Experience in a auto service centre required
Knowledge of diesel/ petrol engine vehicles
Valid driver's licence
Reliable transport
MS Office & Pastel (training provided)
Ability to work well with team members
Excellent telephone etiquette
Organised and detail-oriented
Should be able to work without supervision
Strong customer service skills
English and Afrikaans
Presentable and neat

Duties
Manage queries about vehicles services (bookings, job cards/ payments) and open job cards.
Calculate quotes for repairs.
Vehicle drop-off and pick-ups per request.
Explain services and repair options to customers.
Advise customers about service changes when required.
Liaise with technicians to manage timely repairs
Oversee workflow and schedule.
Ensure accurate administration and documentation
Maintain customer satisfaction by ensuring quality service at all times
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