Lobby Host

2 weeks ago

Port Elizabeth, Eastern Cape, South Africa KFC Full time
Job title : Lobby Host - Port Elizabeth / GqeberhaJob Location : Eastern Cape, Port ElizabethDeadline : March 18, 2025Quick Recommended Links
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KEY RESPONSIBILITIES

  • Elevate customer journey in FOH through authentic connections of Feel-Good brand experiences, in all customer touchpoints: Welcome, Ordering and Dine In
  • Manage and assist customers with kiosk orders and future eCommerce strategies, ability to upsell items on the menu, recommend new promotions and references our Add Hope system
  • Maintain Feel-Good connections in FOH between service delivery providers, drivers and CSTMs.
  • Manage the flow of customers and any potential bottlenecks.
  • Observe and act on customer needs throughout their dining experience to enhance experienced service levels (e.g., notice a drink refill is needed while seating another customer and ensuring the drink is refilled prior to getting back to the door).
  • Protect assets and guests by adhering to sanitation, health and safety regulations and brand standards.
  • Adhere to YUM's culture principles.

Requirements

  • Matric
  • Customer service certificate 
  • 6-12 months KFC tenure English proficiency 
  • Ability to communicate in a clear, concise, and friendly manner.
  • Committed to hospitality and guest experience.
  • Display excellent guest management skills.
  • Technically astute to manage the kiosk.
  • Maintain a high and positive energy. 
  • Professionalism, Ability to multi-taskTeam orientated.High attention to detail
  • Well groomed
  • Ability to stand/walk and stay focused and alert for extended periods of time.
  • Remain tactful when facing confrontational situations.
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