Functional Analyst

20 hours ago


Cape Town, Western Cape, South Africa Shoprite Group of Companies Full time
Job title : Functional AnalystJob Location : Western Cape, Cape TownDeadline : April 21, 2025Quick Recommended Links
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Requirements Gathering & Analysis

  • Collaborate with business stakeholders to understand their customer needs, challenges and pain points to gatherdetailed requirements for ecommerce solutions (e.g., B2B platform, payment systems, ERP integrations).
  • Prioritize and clarify requirements with key stakeholders, ensuring they align with the business goals.
  • Participate in workshops with business owners to understand customer needs.

Functional Documentation

  • Develop clear, concise functional specifications and user stories in alignment with agile methodologies.
  • Create detailed process flows, wireframes, use cases, and business process models.
  • Ensure all documentation is kept up-to-date and aligns with agile sprints and releases.

Collaboration with Development Teams

  • Work with development teams to ensure they understand the business requirements and translate them into technical solutions.
  • Support development teams during the design and implementation phase by clarifying functionality and providing subject matter expertise.
  • Attend backlog refinement, sprint planning, and sprint review sessions.

Testing & Quality Assurance

  • Assist with define test cases and acceptance criteria for new features and functionality.
  • Support QA teams by reviewing test plans, scenarios, and results to ensure business requirements are met.
  • Participate in UAT (User Acceptance Testing) to validate that the system meets business needs and requirements.

Agile Methodology & Process Improvement

  • Work in a collaborative, agile environment, ensuring timely delivery of features and continuous improvement.
  • Continuously refine the product backlog by prioritizing and refining user stories in collaboration with the product owner.
  • Be an active participant in daily stand-ups, sprint reviews, retrospectives, and sprint planning sessions.

Stakeholder Communication & Support

  • Act as the liaison between business stakeholders and the technical team, ensuring alignment and transparency throughout the project lifecycle.
  • Provide ongoing support and guidance to business users on system functionality and process improvements.
  • Help ensure a seamless transition of new functionalities or systems into production.

Ecommerce Platform Expertise

  • Maintain a strong understanding of ecommerce platforms, technologies, and trends (e.g., SAP Commerce Cloud, Magento, Salesforce Commerce Cloud, etc.).
  • Provide insights and recommendations on industry best practices for ecommerce solutions.
  • Using Design Thinking, Personas and UX assist with finding solutions that is customer centric for our B2B eCommerce markets.

Qualifications

  • 3-year IT qualification - (essential)
  • Business Analyst / Functional Analyst course or similar - (desired)

Experience

  • +2 years' experience within a functional analyst or equivalent support role in IT – (essential).
  • Relevant and demonstrable experience in functional analysis, configuration, and user testing - (essential).
  • Experience in software testing - (essential).
  • Experience in a Retail and or Financial Services industry - (desirable).
  • Experience of working on projects within the Software Development Life Cycle – (desirable)
  • Experience in cloud solutions – (desirable).
  • Change management experience – (desirable).
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