MHE Coordinator

A company that offers functional outsourced business solutions to blue collar clients has an opportunity for a MHE Coordinator to be based in Cape Town (Basson Park).

Manage the MHE Equipment from end to end. Including all reports, repairs and managing the SOP’s. Setting up service schedules and disciplining staff when non-adherence occurs. Managing the department cost and incident occurrences, to minimize the financial impact and yield better productivity growth.

• Matric or NQF4 equivalent qualification
• Computer literate (especially on Office )
• Good verbal and written communication skills
• Attention to detail
• Problem solving ability
• Assertiveness
• Strategic planning and organizing skills
• Strong interpersonal and networking skills
• Customer service orientation
• High stress tolerance

ADMINISTRATION

• Monitor FMX system incidents;
• Oversee MHE incidents as per SOP and validated feedback post investigation.
• Documentation, licensing, SHEQ adherence and equipment wellbeing.
• High level FMX reports with a good understanding of statistics to draw trends.
• Manage driver adherence to all SOP’s with regards to MHE.
• Summary reports to management on MHE repair cost and incidents
• Enforce supervisors to adhere to the profile setting and operational procedures.
• Post investigation feedback to management.
• MHE disciplinary tracking and ensure IR manager is updated accordingly
• Licence expiring dates and management thereof.
• Establish the need for driver training;
• Minimize incidents with PTO management and feedback.

PEOPLE MANAGEMENT AND REPORTING

• Manage all MHE supervisors to ensure they perform their duties.
• Report monitoring and bring department to industry standards by growing team to understand what is required of them.
• Attend to all risks and manage the department as per KPI’s set.
  • Report all Critical incidents with the urgency it requires
  • Feedback to management post investigation with strategy to improve the future occurrences.
  • Staff discipline with regards to non-adherence to SOP and driving practice.
• Report weekly and monthly trends to show and validate improvement.
• Conduct regular floor walks with MHE Supervisors to ensure duties are executed.
• Ensure there is ongoing communication with the workshop, with regards to machines in for repairs and keep records.

CLIENT RELATIONSHIP MANAGEMENT

• Establish and build a relationship with client management and workshop.
• Communicate and provide feedback regularly to client and resolve client queries timeously.