Stay Specialist

4 weeks ago

Stellenbosch, South Africa Finovate People Full time

Our client in the Travel Industry is looking for a dynamic, organized and detail-orientated Stay Specialist to join their team based in Stellenbosch.

Overall Job Summary:

Primary responsibility will be to book accommodations on behalf of travel agents.

This position requires excellent math skills. While previous travel industry experience is not mandatory, a background in customer service is desirable. Empathy, organization, level-headedness, multitasking ability, attention to detail, and a strong service-oriented mindset are essential for success in this role.

Job Duties and Responsibilities:

  • Booking accommodations for travel agents simultaneously ensuring accuracy and timeliness
  • Assisting travel agents in selecting suitable accommodations based on their clients' preferences and requirements.
  • Perform mathematical calculations related to bookings (for example: rates, taxes, commissions)
  • Provide excellent customer service by addressing inquiries, resolving issues, and offering recommendations.
  • Maintain organized records of bookings, client information, and correspondence.
  • Collaborate with the Reservations Team to ensure smooth operations and effective communication.
  • Stay current with industry trends, destination information, and accommodation options.
  • Participate in training sessions to enhance skills and knowledge in the travel and hospitality industry.

Qualification and Experience Requirements:

  • Matric qualification with a minimum average of 65% (math skills are essential).
  • Previous experience in customer service is preferred.
  • Excellent empathy and interpersonal skills.
  • Strong verbal and written communication abilities.
  • Exceptional organizational skills and detail orientated.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Service-oriented mindset with a focus on delivering exceptional experiences to clients.
  • Flexible to work Monday to Friday, within designated shifts.
  • Availability for after-hours emergency line rotation (one week every ten weeks)
  • Computer literate and knowledge of relevant software applications.

 

Location: Stellenbosch

Salary Range: Basic Salary R20 000-R25 000 with an additional commission structure.

Please apply online if you meet the above-mentioned requirements.

Please consider your application as unsuccessful if you have not been contacted within 4 weeks.

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