Client Service Consultant
4 weeks ago
The Investment Platform Client Service team are a dynamic and resilient client focused team who are highly skilled in communication. The team are always striving to create a positive client experience with an emphasis on delivering superior service. The team is experienced in engaging with clients through various channels, including face to face interactions, emails, or phone calls. The team takes pride in providing comprehensive assistance by offering detailed information about the company products and processes, investigating, and resolving any issues our clients may encounter, and ensuring that they are completely satisfied with both the company and the service provided.
Responsibilities:
- Provide servicing and support on all portfolio products (Preservation, Pension and Provident Funds, Retirement Annuities, Savings products) as well as Direct Unit Trusts
- Communicate with clients on our client’s product range in a courteous and professional manner via telephone, email, fax letter and direct walk in clients
- Manage all work items i.e., this will include dealing with rejections, general queries such as account queries, forms and other literature requests, fund information and also more detailed query investigation and resolution
- Build and maintain relationships with clients by answering queries directly on all relevant correspondence and at the same time keeping all systems (including third party administrator systems) updated with all notes
- Support the Client Group by providing proactive communication on rejections and queries raised by the third-party administrators and clients
- Acting as the primary point of contact for all third party and client queries and offshore funds range
- Assist other team members when necessary – provide cover during periods of absence
Requirements:
- Relevant 2 - 3 years working experience
- A business focused degree
- Financial Services experience specifically Asset Management, Retirement Funds and Unit Trusts
- Offshore experience – advantage
- Call Centre experience (Financial Services) – Essential
- Excellent business writing skills
Competencies:
- The ability to build and maintain meaningful relationships
- The ability to ‘approach and own’ and continuously look for opportunities to develop
- A client focused and collaborative approach
- Ability to analyse, interpret and assimilate information
-
Retail Client Services Consultant
4 weeks ago
Cape Town, South Africa Rory Mackie & Associates Full timeOverview:Our client, a global asset management company, is seeking to appoint a Retail Client Services Consultant. This position requires a passionate and highly motivated individual who will be part of a team responsible for guiding clients through the company’s products and processes, providing clarity on any questions or concerns they may have....
-
Retail Client Services Consultant
4 weeks ago
Cape Town, South Africa Adzuna ZA B C2 Full timeOverview:Our client, a global asset management company, is seeking to appoint a Retail Client Services Consultant. This position requires a passionate and highly motivated individual who will be part of a team responsible for guiding clients through the company’s products and processes, providing clarity on any questions or concerns they may have....
-
Call Centre Consultants – Parklands North
4 weeks ago
Cape Town, South Africa Service Solutions Full timeCall Centre Consultants Parklands NorthOur client, South Africas largest importer, manufacturer and supplier of mobility goods and aids for the elderly and our head office is located in the Rivergate Business Park in Parklands North. They advertise and sponsor programs extensively on DSTV to generate enquiries for their products. Their call centre...
-
Retail Investment Client Services Consultant
4 weeks ago
Cape Town, South Africa Rory Mackie & Associates Full timeOverview:Our client, a global asset management company, is seeking to appoint a Retail Client Services Consultant. This position requires a passionate and highly motivated individual who will be part of a team responsible for guiding clients through the company’s products and processes, providing clarity on any questions or concerns they may have....
-
Retail Investment Client Services Consultant
2 weeks ago
Cape Town, South Africa Rory Mackie & Associates Full timeOverview: Our client, a global asset management company, is seeking to appoint a Retail Client Services Consultant. This position requires a passionate and highly motivated individual who will be part of a team responsible for guiding clients through the company’s products and processes, providing clarity on any questions or concerns they may have....
-
Client Service Consultant
4 weeks ago
Cape Town, South Africa Genesis Medical Scheme Full time**Competencies**: - High energy levels - Attention to detail - Professional approach - Good verbal & written communication skills in English and Afrikaans - Knowledge of the Industry and benefits offered by Genesis Medical Scheme **Requirements**: - Grade 12 - Proven track record of client relations Ability to commute/relocate: - Cape Town, Western...
-
Junior Client Services Consultant
6 days ago
Cape Town, South Africa Vantage Debt Management Full timeBe a part of a young and exciting company in the financial services industry. If you are keen to make a positive difference in people’s lives and grow your finance career at the same time this is the opportunity for you. Responsibilities and Duties - Manage a portfolio of clients - Develop and maintain a great relationship with his/her clients - Conduct...
-
Retail Client Services Consultant
4 weeks ago
Cape Town, South Africa Rory Mackie & Associates Full time**Overview**: **Responsibilities**: - Assisting and building relationships with customers either by telephone, electronically or face to face - Responding promptly to customer inquiries and following up on queries where applicable - Obtain and evaluate all relevant information to handle product and service enquiries - Record details of enquiries, comments...
-
Tax Consultant
1 week ago
Cape Town, South Africa Pure Placements on behalf of client Full time**Tax Consultant** **Minimum Requirements** - Grade 12 / Matric - Minimum 1-2 years’ experience - Computer literate in MS Excel & MS Word - Highly presentable and confident - Strong communication skills both verbal and written - Exceptional analytical skills with a passion for accuracy and meticulous attention to detail - The ability to work independently...
-
Service Consultant
4 weeks ago
Cape Town, South Africa Curiska (Pty) Ltd Full timePURPOSE OF POSITION ROLES AND RESPONSIBILITIES 1. Draw Investments and Risk quotes. 3. Submit new business and manage all related processes. 4. Manage existing business queries - and keep advisor and client updated. 5. Work closely with Advice Consultants/Para-planners to draw and collate information required for AnnualReview files. 6. Work closely with...
-
Senior Client Services Manager
1 week ago
Cape Town, South Africa Exceed Recruitment and Human Resource Consultants Full time**Reference**: 9300 NB **Consultant**: Nine Broodryk Understand products and services offered by the business. Analyse monthly fund performances and support with preparation of monthly business reports, third-party fund units report and updating and adding client accounts on our third-party funds supplier for our active investment client strategies. Support...
-
Cape Town, South Africa Sanlam Full timeWho are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...
-
Tax Consultant
4 weeks ago
Cape Town, South Africa Pure Placements on behalf of client Full time**Tax Consultant** **Minimum Requirements** - Grade 12 / Matric - Minimum 3 years’ experience - Computer literate in MS Excel & MS Word - Highly presentable and confident - Strong communication skills both verbal and written - Exceptional analytical skills with a passion for accuracy and meticulous attention to detail - The ability to work independently...
-
Cape Town, South Africa Independent HR Consultant Full timeService Coordinator Main Duties: - Compile quotes for servicing and remedial(repair) works. - Send reminders to clients for services that are due as per service matrix. - Schedule the service techs and inform clients accordingly. - Receive job cards and process for invoicing. - Draw stock from stores for remedial works or place request for purchase...
-
Graduate Opportunity
4 weeks ago
Western Cape, Cape Town, South Africa Intelligent Debt Management Full timeIntelligent Debt Management’s job vacancy, Career and Recruitment Job title : Graduate Opportunity – Client Query Consultant jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : April 26, 2024 Quick Recommended Links Jobs by Location Job by industries Graduate Opportunity – Client Query Consultant DebtBusters is currently...
-
Client Service Consultant
4 weeks ago
Cape Town, South Africa Rory Mackie & Associates Full timeThe Investment Platform Client Service team are a dynamic and resilient client focused team who are highly skilled in communication. The team are always striving to create a positive client experience with an emphasis on delivering superior service. The team is experienced in engaging with clients through various channels, including face to face...
-
Client Services Consultant X 2
6 days ago
Cape Town, South Africa Nedbank Full time**Job Requisition** - REQ 122948**Job Location** - Sales and Services - Career Stream- Sales - Leadership Pipeline- Manage Self: Operational - FAIS Affected**Job Purpose** - To provide administrative services to clients by attending to transactional, lending and investment needs to achieve Nedbanks' strategic focus to become a client-centric...
-
Investment Service Consultant
4 weeks ago
Cape Town, South Africa Hire Resolve Full timeHire Resolve's client is seeking an Investment Service Consultant! Our client is seeking a dedicated and knowledgeable individual to provide exceptional service and support to their clients in the investment industry. As an Investment Service Consultant, you will be responsible for assisting clients with their investment needs, answering inquiries, and...
-
Service Consultant
6 days ago
Cape Town, South Africa The Recruiters Full time**Title**: **Service Consultant - Century City (CPT)**: **Salary**: - 20000 (Commensurate with experience) **Description**: - Our client a financial consultant is looking for a Service Consultant to join their team. You will provide administrative support to all advisors in the Cape Town office and implement all client service-related processes within the...
-
Risk & Performance Analyst
4 weeks ago
Cape Town, South Africa Asset Consultant Company Full timeROLE DESCRIPTION: This position is for a Risk and Performance Analyst with a respected Asset Consultant Company. PURPOSE OF JOB: Providing portfolio investment analysis and reporting services in relation to asset owners, asset managers and service providers KEY RESPONSIBILITIES: - Daily, monthly and quarterly retrieval, validation, reconciliation,...