Operations / Workshop Manager - Johannesburg
21 hours ago
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- Job by industries
Job Description
- A well-known Coffee equipment company is looking for a Operations/Workshop Manager who would be responsible for overseeing the maintenance, repair, and efficient operation of coffee machinery and equipment.
- This role ensures that all equipment functions optimally, supporting the company's service quality and customer satisfaction.
Key Responsibilities:
Workshop & Operations Management:
- Oversee the repair, servicing, and maintenance of coffee machines and related equipment.
- Implement and maintain a preventive maintenance schedule to reduce equipment downtime.
- Ensure that all work carried out in the workshop meets company standards and client expectations.
- Maintain a clean, organized, and safe workshop environment.
- Troubleshoot technical issues and assist in complex repairs when required.
Team Management & Development:
- Supervise a team of technicians, service engineers, and support staff.
- Conduct training and upskilling of team members on equipment maintenance, repair techniques, and safety procedures.
- Assign and track jobs, ensuring timely completion and quality control.
- Conduct performance evaluations and provide feedback to team members.
Customer & Technical Support:
- Collaborate with the customer service team to handle service requests and customer inquiries.
- Provide technical advice and support to clients, including troubleshooting and after-sales service.
- Ensure timely response to emergency breakdowns and service calls.
Inventory & Procurement Management:
- Maintain an optimal stock level of spare parts, tools, and consumables.
- Source and order necessary parts, ensuring cost efficiency and quality.
- Work with suppliers and vendors to negotiate pricing and service agreements.
Compliance & Safety:
- Ensure all workshop operations comply with health and safety regulations.
- Keep up to date with industry standards and best practices for equipment maintenance.
- Ensure all team members adhere to workplace safety protocols.
Inherent Requirements
Education & Experience Requirements:
- Diploma/Degree in Mechanical Engineering, Electrical Engineering, or a related field (Advantage).
- Minimum 3-5 years of experience in equipment maintenance, MUST be in the coffee or foodservice industry.
- Previous workshop management or operations experience is essential.
- Experience in technical training and team leadership.
- Proficiency in using workshop management software or CRM systems.
Key Skills & Competencies:
- MUST HAVE Strong technical knowledge of coffee equipment (espresso machines, grinders, brewers, etc.).
- MUST HAVE a stable work track record.
- Leadership and team management skills.
- Excellent problem-solving and troubleshooting abilities.
- Ability to work under pressure and manage multiple tasks effectively.
- Strong organizational and time management skills.
- Good communication and customer service skills.
- Familiarity with inventory and procurement processes.
- Knowledge of health and safety regulations in a workshop environment.
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