Assistant Retail Store Manager

4 weeks ago

Cape Town, South Africa Emporium Human Capital Full time

Assistant Retail Store Manager (high-end & Luxury) POS25217Based: Greenpoint, Cape TownSalary: Daily rate to be discussedMinimum RequirementsGrade 12 or higher qualification24 years proven experience as a Retail Store Manager or Assistant Store Manager in a high-end storePrevious experience managing staff, including performance management and disciplinary proceduresFluent in English (both written and spoken)Willing to work retail hours, weekends & public holidays (do get time off)Strong customer orientation and interpersonal skillsSolid financial understanding of retail profit drivers and expense controlExcellent planning, organizational, and delegation skillsAbility to work within a structured environment and apply company principles strictlyExperience training and mentoring new or junior staffStrong administrative and reporting skillsKnowledge of stock control and inventory managementAbility to communicate effectively with Head OfficeKey Responsibilities (not limited to)Operational & Store ManagementOversee daily store operations to ensure smooth running of all functionsComplete, review, and submit daily reports (DMA)Conduct regular floor walks to monitor standards and executionEnsure compliance with company policies, procedures, and operational standardsStaff ManagementSchedule and manage shiftsAllocate and delegate tasks to team membersTrain, guide, and mentor staffEnforce company policies, including performance and discipline when requiredDrive succession planning and staff developmentFinancial & Administrative ControlManage and control expenses within budgetEnsure accurate and timely daily cash-ups and banking processesMonitor and authorize returns, staff sales, and gift voucher usageControl payroll submissions, HR reporting, and wage projectionsManage ad hoc payments and prevent any abuse of staff discountsMonitor telephone usage and other variable expenses to remain within budgetStock & MerchandisingOversee stock control, daily/weekly cycle counts, and adherence to schedulesSign off stock received in the Goods Received Register (GRR)Ensure correct stock rotation, merchandising standards, and loss prevention controlsCommunication & ReportingCustomer ServiceTargets & PerformanceClosing Date: 15 September 2025How to Apply If you meet the above criteria and are ready to take your career to the next level, please send your updated CV to

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