Investment Service Consultant

Found in: Talent ZA 2A C2 - 2 weeks ago

Johannesburg, South Africa Wenz Recruitment Full time

The responsibilities will include, but not be limited in any way to:

  • Ensuring an excellent quality of service is given to clients at all times
  • Online accounts verification and activation
  • Build and establish relationships at all levels with internal departments, so as to ensure that timeous resolutions are found to any problems that might arise
  • To provide support to the correspondence and walk-in-centre teams as and when required
  • Completing administrative and repetitive tasks in keeping accurate, detailed stats of all queries and correspondence
  • Identifying and proposing solutions to process and service related failures
  • To supply marketing material via various Media forms to all interested parties
  • Database updates and information maintenance

Qualifications and experience which are Non-Neg.

  • Relevant business degree or studying towards NOT NEG
  • Matric/Grade 12
  • 6 months contact centre experience/client services experience
  • Excellent verbal and written communication skills (good voice and good diction)
  • Be multilingual
  • ITC/CRIM Clear
  • Computer Literate

Skills:

The importance of this role is that the candidate should possess all of the following skills.

  • Self Control, Initiative, Analytical Thinking, Professionalism, and Administration Skills
  • Friendly and diplomatic nature with a passion for people
  • Maturity to speak confidently with intermediaries and clients
  • Have an aptitude to learn different products
  • Posses the highest standards of personal integrity and the ability to maintain confidentiality
  • Cope with shifting priorities
  • Ensure conformity with processes and rules
  • Organised and self-disciplined
  • Enjoys working in a team environment.
  • Numeric and Verbal Ability
  • Quality Focus (Attention to detail and Accuracy)
  • Adaptability, Stress tolerance
  • Ability to deal with complexity of different types of calls and clients
  • Ability to prioritise and function positively under pressure
  • Accept accountability and take responsibility for tasks done
  • Ability to relate to others

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