Customer Quality Resident Technician

2 months ago


Durban, South Africa Staff Solutions Recruitment Full time
Job Responsibilities:

  • The reporting and support of countermeasure activities of non-conformance
  • Internal process auditing.
  • To analyse customer/warranty returns, record findings and raise appropriate documentation to
  • ensure the close out as per customer requirements.
  • Manage the closure of timeous customer and internal corrective actions
  • Generate daily, weekly, and monthly OEM defect reports.
  • Generate customer PPM reports.
  • Early warning and fail-safe notification of suspect or actual product or service failures to responsible process owners at the company
  • Fast response to customer concerns with effective and immediate on-site corrective and remedial actions.
  • Direct and co-ordinate product/service purge or screening actions conducted by the company process owners.
  • Timeous and fail-safe communication methods between customer plants and company process owners.
  • Ensure correct application of documentation and data at customer plant to maintain accurate performance measurement of the company by customer.
  • Assist in compiling accurate data and information for Customer presentation on Quality indicators in PowerPoint presentation format (QOS presentation)
  • To participate in System audits and report on non-conformances.
  • Control of the containment and deposition of reject material.
  • Maintain accurate records of all customer returns and warranties.
  • Analysis and prevention/correction of concerns/defects (initial or repetitive complaints).
  • Analysis and prevention/correction of logistics/material handling concerns/defects (initial or repetitive complaints).
  • Conduct random audits at receiving and material staging zone for Kanban/packaging/labelling/ quantity and documentation.

Job Requirements:

  • B-Tech Diploma in Quality
  • Proven experience as a Quality Engineer or equivalent.
  • Minimum 5 years experience in the automotive industry specifically dealing with customer concerns and complaints.


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