Senior IT Support Engineer

Found in: Talent ZA 2A C2 - 2 weeks ago

Cape Town, South Africa Full Circle Selection Full time

The Senior IT Support Engineer is responsible for providing high-level technical support, including the resolution of complex IT issues, overseeing the IT support team, and developing effective IT support workflows. This role involves significant interaction with internal users and requires a deep understanding of IT infrastructure, software applications, and hardware devices.

Key Responsibilities

  • Advanced Technical Support: Resolve complex technical issues related to software, hardware, and network systems that lower-tier support staff cannot address.
  • Team Leadership: Supervise and mentor junior IT support staff, including scheduling, training, and performance evaluation.
  • System Maintenance: Oversee regular system maintenance tasks, ensuring optimal performance and security of IT infrastructure.
  • Project Management: Lead IT projects, including system upgrades and migrations, from planning through execution and evaluation.
  • Policy Development: Assist in the development and revision of IT policies and procedures to improve efficiency and service quality.
  • Vendor Management: Liaise with external vendors to resolve issues that involve third-party software and hardware.
  • Documentation: Maintain comprehensive documentation of systems, A/V setups, backups, and other critical infrastructure.
  • Emergency Response: Be available to manage and resolve IT issues during emergencies outside of regular business hours.

Skills & Qualifications

  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: Minimum of 5 years in IT support roles,
  • Technical Skills: Proficient in managing Windows and Linux server environments, active directory, network configuration, and troubleshooting various IT equipment.
  • Certifications: Preferably certified in CompTIA A+, Network+, Microsoft Certified Solutions Expert (MCSE), or Cisco Certified Network Associate (CCNA).
  • Soft Skills: Strong leadership skills, excellent problem-solving abilities, effective communication, and ability to work under pressure.
  • Project Management: Experience with IT project planning and execution.

Working Conditions

  • Typical office environment with regular hours but expected to be available for emergencies and scheduled maintenance during off-hours.

Reporting Structure

  • Directly reports to the IT Director or CTO.

  • IT Support Technician

    1 week ago

    Cape Town, South Africa Privilege IT Solutions Full time

    **Summary**: A young, dynamic IT solution company based in Cape Town is looking for a vibrant IT Technician, with their own vehicle to provide IT support to our clients. **FUNCTIONS / RESPONSIBILITIES**: - Valid Driver’s License - Ability to work independently and within a team. - Customer Service Orientated **Responsibilities**: - End-user Remote and...

  • Senior Customer Relations Officer

    5 days ago

    Cape Town, South Africa ADvTECH Support Office Full time

    **Overall Purpose of the Job** Under the supervision of the Head: Academic Operations and the Deputy Head: Academic Operations, the Senior Customer Relations Officer is responsible for ensuring that all student queries related to all aspects of the student experience are dealt with timeously and effectively by the Customer Relations Centre in line with the...

  • Senior Customer Relations Officer

    5 days ago

    Cape Town, South Africa ADvTECH Support Office Full time

    **Overall Purpose of the Job** Under the supervision of the Head: Academic Operations and the Deputy Head: Academic Operations, the Senior Customer Relations Officer is responsible for ensuring that all student queries related to all aspects of the student experience are dealt with timeously and effectively by the Customer Relations Centre in line with the...

  • Senior Support Engineer

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa Datacentrix Full time

    Responsibilities : General Microsoft Server incident and service request support Assist with escalations from 1st and 2nd line support engineers Preventative maintenance (Patch management) Device hardening and vulnerability management Backup management Antivirus management Technologies include (but not limited to): Cloud Services: Azure &...

  • Support Engineer

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa PRR Recruitment Services Full time

    Support Engineer – R500k p.a (Rondebosh)Well known payment services company is looking for a Support EngineerThe ideal candidate will have min 2-5 years experience in:2-years related experience in MSSQL and MySQL,High Level of Knowledge in ACI Postilion suite of products (Realtime Framework, Office, Config- Server, eSocket.POS)Linux knowledge and...

  • Senior IT Support Engineer

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa RoomRaccoon Full time

    As an ICT Support Engineer, you will ensure the smooth functioning of RoomRaccoon's ICT systems. Your technical expertise and interpersonal skills will be pivotal in providing top-notch technical support, addressing user concerns, and enhancing the infrastructure. With your passion for technology and excellent communication skills, you will excel in this...

  • IT Support Engineer

    Found in: beBee S ZA - 3 weeks ago

    Western Cape, Cape Town, South Africa Intelligent Debt Management Full time

    Intelligent Debt Management’s job vacancy, Career and Recruitment Job title : IT Support Engineer (Tier 3) jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : April 06, 2024 Quick Recommended Links Jobs by Location Job by industries Job Summary  The Intelligent Debt Management (IDM) Group, South Africa’s largest and...

  • Senior Support Engineer Hyper-V_Exchange_M365

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa Datacentrix Full time

    Responsibilities : Hyper-V support and proactive management Exchange support and proactive management Microsoft 365 support Proactive analysis of system health with in-depth reporting Preventative maintenance Architect new solutions Assist with escalations from 2nd line support engineer For more information please contact:Thobile

  • Senior Civil Engineer

    Found in: Talent ZA C2 - 1 week ago

    Cape Town, South Africa Hire Resolve Full time

    Hire Resolve is currently seeking a highly skilled and motivated Senior Civil Engineer to join our client's team. As a Senior Civil Engineer, you will work on various civil engineering projects, providing design and technical expertise to ensure successful project delivery.Responsibilities: Manage and oversee the design and construction process of civil...

  • Senior Platform Engineer

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Cape Town, South Africa Kamo Placements Full time

    JOB DESCRIPTION Implement and verify -Mid computing platform - Work in collaboration with the Software team to define and implement the Continuous Delivery/Continuous Integration pipeline for the software system.Contribute to systems engineering and Operations documentation refinement.Support users, operators, as well as the implementation of releases,...

  • Senior Platform Engineer

    Found in: Adzuna ZA B C2 - 2 weeks ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    JOB DESCRIPTION Implement and verify -Mid computing platform - Work in collaboration with the Software team to define and implement the Continuous Delivery/Continuous Integration pipeline for the software system.Contribute to systems engineering and Operations documentation refinement.Support users, operators, as well as the implementation of releases,...

  • Product Support Engineer

    Found in: Whatjobs ZA C2 - 4 days ago

    Cape Town, South Africa Network Contracting Full time

    Mechanical or Industrial graduate engineer with product development and product support experience (Minimum 5 years experience).BSc Industrial, Mechanical or Electrical Engineer

  • Product Support Engineer

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Cape Town, South Africa Network Contracting Full time

    Mechanical or Industrial graduate engineer with product development and product support experience (Minimum 5 years experience).BSc Industrial, Mechanical or Electrical Engineer

  • Product Support Engineer

    Found in: Adzuna ZA B C2 - 1 week ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Mechanical or Industrial graduate engineer with product development and product support experience (Minimum 5 years experience).BSc Industrial, Mechanical or Electrical Engineer

  • Cloud Support Engineer

    Found in: beBee S ZA - 3 weeks ago

    Cape Town, South Africa Amazon Full time

    DESCRIPTIONPlease note that this is a fully office based role at our office in Nairobi, Mon - Fri 9am- 6pmCloud Support Engineers in the Data in Transit domains support customers who are running ETL workload or analyzing large amounts of data using AWS services. As a part of this team, you will be working on a plethora of services such as Glue(ETL service),...

  • Senior Study

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa Hire Resolve Full time

    Hire Resolve’s client is urgently seeking the expertise of a Senior Study & Design Engineer in Cape Town.Role and Responsibilities:The Senior Study and Design Engineer will provide support for the full suite of engineering activities, in particular in the pre-construction context. The role encompasses delivery of technical analyses and designs, as well as...

  • Senior Software Engineer

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa Jem Full time

    Join Jem as our Senior Software Engineer! We are a forward-thinking startup on a mission to build the ultimate HR system for deskless workforces. If you are a skilled and ambitious individual who thrives on challenges, apply below to be part of our exceptional development team and contribute to building this extraoardinary product. About the role We are...

  • Senior Security Engineer

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa Dimension Data Full time

    Functieomschrijving Job Profile SummaryThe primary responsibility of the Security Engineer (Senior) is to provide technical support to NTT / Dimension Data Intelligent Security (Ltd) clients. This includes remotely supporting clients within service level agreements (SLAs), to install and configure software and hardware, resolve incidents, perform root cause...

  • Senior Firmware Engineer

    Found in: Whatjobs ZA C2 - 4 days ago

    Cape Town, South Africa Network Recruitment Full time

    We're on the lookout for a Senior Electronic Engineer to bolster our Firmware Development Team, focusing on advancing our electronic systems, particularly firmware and software for System-on-Chip FPGAs. Responsibilities: Designing, testing, and integrating digital and electro-optical electronics for aerospace. VHDL firmware module design, implementation, and...

  • Senior Firmware Engineer

    Found in: Talent ZA 2A C2 - 4 days ago

    Cape Town, South Africa Network Recruitment Full time

    We're on the lookout for a Senior Electronic Engineer to bolster our Firmware Development Team, focusing on advancing our electronic systems, particularly firmware and software for System-on-Chip FPGAs. Responsibilities:Designing, testing, and integrating digital and electro-optical electronics for aerospace.VHDL firmware module design, implementation, and...