Shop Specialist

1 week ago

Cape Town, South Africa Crew Life at Sea Full time

Key Responsibilities: - Oversee the day-to-day operations of the watch shop, including sales, inventory management, and customer service onboard the cruise ship - Provide exceptional customer service to onboard guests, ensuring their needs are met and exceeded - Maintain a high level of product knowledge and stay up to date on industry trends and new releases - Create and implement sales strategies to increase revenue and meet sales targets - Train and supervise a team of sales associates, ensuring they are knowledgeable and providing excellent customer service - Monitor inventory levels and place orders as needed to ensure a well-stocked and visually appealing shop - Handle cash and credit card transactions accurately and efficiently - Collaborate with other departments onboard to promote and market the watch shop - Assist with visual merchandising and displays to showcase products effectively - Ensure compliance with company policies and procedures, as well as safety and security measures Requirements: - High school diploma or equivalent required; Bachelor's degree in business or related field preferred - Minimum of 2 years of retail sales experience, preferably in luxury goods- Fluency in English required; proficiency in one or more of the following languages is strongly preferred: German, French, Spanish, Italian - Strong leadership skills and experience managing a team - Excellent communication and interpersonal skills - Proven track record of meeting and exceeding sales targets - Knowledge of watches and luxury brands preferred - Ability to work in a fast-paced and dynamic environment - Willingness to work flexible hours, including evenings, weekends, and holidays - Must be able to pass a background check and obtain necessary travel documents

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