General Manager
3 weeks ago
Duties: Manage on-going profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceededLead in all key property issues including capital projects, customer service, and on-going property maintenanceDeliver achievable hotel budgets, and set other short- and long- term strategic goals for the propertyProvide effective leadership to the hotel teamLead in all aspects of business planningEnsure costs are controlled and revenue opportunities are effectively deliveredManage and develop the team to ensure career progression and effective succession planningHold regular briefings and communication meetings with the HOD team and Workers CommitteeRespond to staff climate survey to ensure continual improvement is achievedHuman Resource Management & staff development.Build upon the existing guest experience to create new ideas and to ensure the product remains an award-winning guest experience.Building relationships with new and repeat guests.Maintaining and reinforcing an environment where the company standards are continuously met and visible throughout the daily functioning of the property. Requirements: MatricHotel Management Diploma or equivalentBachelors Degree in Business, Finance, Management or Economics beneficialAt least 5 - 10 years previous General Management experience of 4* or 5* propertyPrevious Resort General Management experience essentialHands-on problem-solving approach and the ability to remain calm under pressureExperience in Hotel management software and Point of sale softwarePossess strong commercial acumen, with experience in increasing profitabilityExperience managing budgets, revenue proposals, and forecasting results in a similar sized propertyExcellent leadership skillsExceptional communication skillsIn-depth knowledge of the hotel/leisure/service sector including labour relations.Ability to work as part of a team, as well as independentlyEffective communication with members of staff as well as guests of the HotelHonest and trustworthy beyond approachGreat attention to detailPresentable and well spokenTeam Player who leads by exampleProactive in approachInterpersonal skillsLeadership skills
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