Front Desk Supervisor
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
About the Role
Our client is seeking an organized and customer-focused Front Desk Supervisor to lead the reception team at their well-appointed hotel in Upington. This role is crucial for creating a welcoming first impression and ensuring efficient check-in and check-out processes. You will supervise front desk staff, handle guest inquiries, manage reservations, and address any guest concerns to ensure a positive overall experience. The ideal candidate is personable, possesses strong leadership skills, and has a thorough understanding of front office operations in the hospitality sector.
Key Responsibilities
- Supervise the daily operations of the front desk, ensuring smooth check-in and check-out procedures.
- Train, schedule, and manage front desk staff, providing guidance and support.
- Handle guest inquiries, requests, and complaints efficiently and courteously.
- Manage room inventory, reservations, and accurately update guest records in the system.
- Ensure all front desk procedures comply with hotel standards and policies.
- Maintain a high level of customer service and guest satisfaction.
Requirements
- Previous experience as a Front Desk Agent or Supervisor in the hospitality industry.
- Knowledge of hotel operations, including reservation systems and front desk procedures.
- Strong communication, interpersonal, and leadership skills.
- Ability to remain calm and professional under pressure.
- Proficiency in using hotel management software and basic computer applications.
- A commitment to providing excellent guest service.
Benefits
- Competitive hourly wage with potential for overtime.
- Health insurance and retirement savings options.
- Paid vacation and sick leave.
- Employee discounts on hotel stays and services.
- Supportive team environment with opportunities for advancement.
-
Front Desk Supervisor: Guest Experience Leader
17 hours ago
Cape Town, Western Cape, South Africa Placements24 Full-timePlacements24 seeks a proactive Front Office Supervisor to lead the reception team at a prestigious Cape Town hotel. You will oversee check-in/out, reservations, and guest inquiries, ensuring exceptional service and smooth operations for a memorable stay.Ideal candidates bring strong organizational skills, a customer-focused approach, and experience with PMS...
-
Hybrid Front Desk Supervisor – Cape Town
7 hours ago
Cape Town, Western Cape, South Africa SmartRecruiters, Inc. Full-timeSmartrecruiters, Inc. in Cape Town seeks a Hybrid Hotel Front Desk Supervisor to lead front desk operations, manage check-ins and check-outs, and ensure guest service excellence.This role combines on-site leadership with remote responsibilities, requiring supervision of front desk agents, handling guest inquiries and complaints, coordinating with other...
-
Hotel Front Desk Supervisor
3 days ago
northern cape, za, Northern Cape Placements24 Full-timePlacements24 is seeking a Front Desk Supervisor for a well-appointed hotel in Upington. You will lead the reception team, oversee check-in/out, and ensure a welcoming guest experience. The ideal candidate has front desk supervisory experience, strong communication and leadership skills, and knowledge of hotel operations and reservations systems.Join a...
-
Spa Front Desk Supervisor — Guest Experience
12 hours ago
western cape, za, Western Cape Village n Life Full-timeMint Wellness Camps Bay, part of the Village n Life hospitality group, seeks a Spa Front Desk Coordinator to support the Spa Wellness Manager in daily operations across spa, salon, gym and wellness areas. You will lead front desk activities, host guests and coordinate facilities to ensure seamless service and guest satisfaction.The role emphasizes strong...
-
Hybrid Front Desk Supervisor
2 days ago
Cape Town, Western Cape, South Africa Smartrecruiters, Inc. Full-time R 180,000 - R 280,000 ContractSmartrecruiters, Inc. in Cape Town is seeking an organized and guest-focused Hybrid Hotel Front Desk Supervisor to lead front desk operations, manage check-ins and check-outs, and elevate guest experiences.You will supervise a team of agents, coordinate with other departments, and balance on-site leadership with strategic remote responsibilities in a dynamic...
-
Cape Town, Western Cape, South Africa Blacksmith Agency Llc Remote Full-time R 120,000 - R 180,000 ContractHilton is seeking a Front Desk Supervisor to lead the front desk team and ensure exceptional guest experiences across a remote-enabled setup.You will oversee daily operations, coordinate with guest services and front office teams, and uphold Hilton's standards of hospitality in a flexible, remote work environment. Hilton promotes equal opportunity and values...
-
eastern cape, za, Eastern Cape Blacksmith Agency LLC Full-timeHilton is seeking a Front Desk Supervisor to lead the front desk team and ensure exceptional guest experiences across a remote-enabled setup.You will oversee daily operations, coordinate with guest services and front office teams, and uphold Hilton's standards of hospitality in a flexible, remote work environment. Hilton promotes equal opportunity and values...
-
western cape, za, Western Cape Placements24 Full-timePlacements24 is seeking a proactive Front Office Supervisor for its Mossel Bay property in the Western Cape. You will support the Front Office Manager, supervise reception staff, and ensure a welcoming, efficient check-in and check-out experience for guests.The role requires strong organizational and communication skills, familiarity with PMS and office...
-
Front Desk Agent
1 day ago
northern cape, za, Northern Cape Placements24 Full-timeAbout the RoleOur client, a well-established hotel in Upington , is seeking a friendly and efficient Front Desk Agent to be the first point of contact for guests. This role is crucial in providing a warm welcome, managing check-ins and check-outs, and assisting guests with inquiries to ensure a positive and comfortable stay. You will be responsible for...
-
Front And Back Office Supervisor
3 days ago
Cape Town, Western Cape, South Africa Pepkor Lifestyle Full-timeWhy Choose Pepkor Lifestyle: Build a Thriving Career at the Forefront of RetailReady to lead a dynamic team and make a lasting impact? Join Pepkor Lifestyle as a Front and Back Office Supervisor within the Incredible Connection brand and step into a rewarding career that empowers you to drive results, unlock your potential, and make a difference.Here's what...
