Senior Domestic Underwriter

Senior Domestic Underwriter**Requirements**- Tertiary or professional qualification in Personal Lines Short Term Insurance Underwriting- Matriculation- RE 5 Certification- Full FAIS Qualification with Class of Business in Personal Lines- Up-to-date CPD Points**Experience**- Minimum of 7 years' experience in Personal Lines Insurance**Role Purpose**- Provide exceptional service and quotations for clients' personal short-term insurance requirements- Set and maintain standards for personalised service**Key Responsibilities**- Service and provide quotations for existing portfolios- Assist clients by phone, taking instructions, and confirming them in writing- Complete voice logging system with client's surname and reason for call- Attend to written instructions for additions or deletions to existing policies, and confirm in writing- Capture changes on the system, generate schedules and debit/credit notes, and send to the client with a covering letter- Maintain a diary of outstanding information/documentation and follow up regularly via telephone, email, fax, or SMS- Delete warranties and adjust premiums if discounts were given for a tracking device or limited kilometres, and documentation/information is not received after 3 follow-ups- Advise clients on proper insurance coverage and maintain necessary working notes- Make notes on EDS files regarding follow-up on diary- Contact clients who request cancellation to understand the reason and offer alternative options to retain them- Flag any client-specific issues related to loss of income or poor service levels- Confirm all advice, telephonic discussions, and client discussions in writing- Handle Renewals, New Business, Re-insurance, and Credit Control