Branch Manager

MINIMUM REQUIREMENTS

Matric/Grade 12 certificate
5 years’ managerial experience, with staff members reporting to you
Proven experience in disciplinary action (initiating and chairing in a Hearing)
Computer literate in MS Office, with at least intermediate skills in Excel
An excellent command of English, both verbally and written
Code B driver’s license
A proven record of good interpersonal- and communication skills
Proven experience in operations management

ADVANTAGEOUS REQUIREMENTS
Relevant qualification in Transportation Management
Relevant qualification in Business Management
Experience in managing-, scheduling and optimizing a fleet of vehicles
Experience in managing-, scheduling and optimizing a drivers corps
Experience in advanced business reporting
Experience in rate calculations, discussions and negotiations.
Experience in a booking system for travel or transportation system(s).
Experience in managing-, scheduling and dealing with Independent Contractors (Freelance drivers)

People Management

General
Leave of all permanent employees must be accurately submitted and managed
Working hours must be within legal parameters

Overtime must be carefully managed and limited
The appropriate disciplinary steps must be taken, following careful investigations
Adherence to company policies and procedures must be ensured
Multi-skilling must take place, to avoid the risk of over-reliance of any individual
Performance management and staff development must take place
High staff morale must be maintained
The company values must be kept alive in a deliberate manner
HR must be supplied with all documentation to maintain up-to-date staff files

Ensure that drivers are adequately managed
Their PDP’s must be renewed before they expire
High risk health conditions must be carefully managed
Work distribution must be fair, avoiding favoritism
The necessary training must take place
Investigations into speeding incidents and accidents must be conducted
The Independent Contractors (Freelancers) must be carefully managed

Client Service

Ensure service excellence
Ensure that the vehicles leaving the depot are clean and professional
Ensure that the drivers know how to deliver excellent service
Ensure that our relationship with key clients is nurtured on an ongoing basis
Understand client needs and take initiative in pro-active client service

Complaint management
Respond appropriately, professionally and quickly when a complaint is received
Conduct careful, fair, yet quick investigations into all complaints
Address complaints in such a manner that our client relationship is not damaged
Limit compensation payment
Keep careful record of all complaints, to enable accurate data for analysis, when necessary

Operational

Fleet
Ensure that the fleet is well maintained, safe and professional in appearance, at all times
Monitor the fleet utilization, ensure to maximize the utilization of all vehicles, without over-extending the newer vehicles
Monitor that the services and fleet maintenance take place on the correct kilometres to ensure the vehicles is always well maintained and in a very good condition
Build strong relationships with everyone involved in the fleet, e.g. workshops/service providers and cleaners
Monitor fuel- and maintenance costs, to ensure proper control
Investigate and flag irregularities
Monitor sub-hires and unnecessary empty kilometres

Monitor the movement of the fleet, to prevent abuse of the vehicles

Tracking and monitoring
Keep the various tracking sheets accurately maintained, to ensure data accuracy

Keep careful track of all complaints, speeding and other incidents

Ensure proper time-keeping for all staff members

Monitor that only authorized entrance and exit into the building are used and that the security and alarm system is in good working order together with the security company

Financial
Monitor and check overtime submissions and Freelancers’ invoicing
Check- and sign off on all financial claims or invoices
Monitor the payment of allowances to deserving staff members and ensure that slips are submitted, when necessary
Ensure invoicing take place daily
Monitor that couriers are returned, as they should, and that irregularities are addressed
Monitor the branch expenses and prevent unnecessary expenses
Ensure that petty cash balances at all times
Ensure that all staff and Freelancer Driver’s Bidvest cards balances at all times.