Service Administrator

4 weeks ago


Johannesburg, Gauteng, South Africa Jobking Full time
Introduction

Reference:
JHB000073-MW-1

Service Administrator required for a 3 month contract in the East Rand
Description
Looking for a Service Administrator for a 3 month contract in the East Rand in the manufacturing industry.

Minimum Requirements :
Available Immediately

MS Office and SAGE

Matric

Duties will include :

  • Assisting with Customer Calls
  • Assisting with Service Agents and internal technicians based on KPI
  • Managing workshop
  • Capturing of Service orders on Repair Management system
  • Raising proforma invoices for customers
  • Following up on payments
  • Following up on Open Repair Orders
  • Assist customers with followup calls
  • Assisting with price and availability of spare parts
  • Capturing of credits on Sage X3 system.
  • Manage Call Centre Staff based on KPI Objectives
  • Assisting with customer spares queries
  • Assisting with website queries
  • Assist Walk-In Customers with Repairs
  • Audit Warranty claims form service agent
  • Daily Liaison with accounts department
  • Feedback on Credits processed weekly
  • Weekly reports on Call Centre Activities
  • Weekly report on Technician performance
Please only apply if you meet the minimum requirements.

Apply Here

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