VOC Coordinator

Bureau Veritas Group's job vacancy, Career and Recruitment

Job title : VOC Coordinator – JHB jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : May 04, 2024

Quick Recommended Links

Jobs by Location
Job by industries

Minimum Requirements

Graduate from High school or secondary education with 2-3 years knowledge of VoC programs (last 2 months) in VOC procedures or equivalent experience or/and international transport and logistics or import/export field
Good English and local language skills
PC Skills (Siebel, Report writing)
French &/ or Portuguese language would be a plus
Microsoft Office (especially excel), Oracle (Siebel)
Analytical and problem-solving skills
Ability to deal with difficult situations.
Effective verbal, listening and written communication skills
Having the necessary knowledge and experience to reflect BV values to his/her environment and to the customers, being able to represent BV

Job Specification

Duties and Responsibilities

Act as a liaison and provide service information, answer questions, and resolve any emerging problems
Advise clients about Bureau Veritas' products or services.
Manage incoming phone calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information
Meet personal Key performance indicators (KPI) as well as the Issuing Office objectives.
Handle customer complaints, assist with solutions and alternatives within the time frame
Follow communication, procedures, guidelines and polices.
Take the extra mile to engage customers
Review and validate the final documentation received from the client, as well as the data on the RFC (in terms of nature of goods, quantity, condition, packaging shipping mode etc.)
Review the HS code (tariff headings) if product/s are regulated or not as per VoC country product list.
Review FOB value to check if shipment may be under the threshold (refer to applicable VoC country procedures)
Contact client immediately if any documentation or information is missing
Generate an invoice as per VoC country procedure fee structure and submit to client. If the client works with PO, request for a copy of the PO
Once proof of payment is received, proceed to assign to the technical team. If clients are out of South Africa, client will need to submit a swift copy of the payment.
Ensure, prior to the release of issued certificates that all applicable procedures (especially the relevant checklist) have been applied in a satisfactory manner and the conclusion is satisfactory. Any discrepancy (corrected or not) shall be reported.
Issue Certificates of Conformity / Non-Conformity reports as expeditiously as possible within the needed timeframes and in accordance with the procedures.
Email certificates to the concerned client (ensure proof of payment for new clients and COD clients are received, then the certificate can be released)
Perform additional tasks as and when required by Management

Key Behaviour
BV Core & Business values
Achievement motivation
Teamwork and co-operation
Customer service orientation
Courteous
Honest
Helpful
Humble
Caring
Hard worker and continuous learner
Available and willing to travel

*Customer Service jobs in south africa
*VOC Coordinator – JHB in Johannesburg

---