Lobby Host

KFC's job vacancy, Career and Recruitment

Job title : Lobby Host – Grahamstown / Makhanda jobs in Eastern Cape

Job Location : Eastern Cape, Grahamstown

Deadline : May 15, 2024

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KEY RESPONSIBILITIES

Elevate customer journey in FOH through authentic connections of Feel-Good brand experiences, in all customer touchpoints: Welcome, Ordering and Dine In
Manage and assist customers with kiosk orders and future eCommerce strategies, ability to upsell items on the menu, recommend new promotions and references our Add Hope system
Maintain Feel-Good connections in FOH between service delivery providers, drivers and CSTMs.
Manage the flow of customers and any potential bottlenecks.
Observe and act on customer needs throughout their dining experience to enhance experienced service levels (e.g., notice a drink refill is needed while seating another customer and ensuring the drink is refilled prior to getting back to the door).
Protect assets and guests by adhering to sanitation, health and safety regulations and brand standards.
Adhere to YUM's culture principles.

Requirements
Matric
Customer service certificate
6-12 months KFC tenure
English proficiency
Ability to communicate in a clear, concise, and friendly manner.
Committed to hospitality and guest experience.
Display excellent guest management skills.
Technically astute to manage the kiosk.
Maintain a high and positive energy.
Professionalism§Ability to multi-task
Team orientated.
High attention to detail
Well groomed
Ability to stand/walk and stay focused and alert for extended periods of time.
Remain tactful when facing confrontational situations.

*Sales / Retail / Business Development jobs in south africa
*Lobby Host – Grahamstown / Makhanda in Grahamstown

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