Data Center Technician

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The Critical Facilities Maintenance Technician is an entry level role that works closely with more experienced Critical Facilities Maintenance Technicians to further develop and enhance their knowledge base and skills set. This role assists in ensuring the operational integrity and regulatory compliance of the data centre electrical, mechanical, plumbing, control and fire life safety systems is maintained.

This role is also responsible to effectively carry out the duties and the processes that maximise customer uptime in the most cost-effective way. This role is expected to recognise data centre problems and ensure they are quickly identified and properly escalated and if possible repaired quickly, provide oversight of contractors to deliver quality services, and that internal customer demands are met. This entry level role develops their skills with hands on work, training, performing requested tasks, assisting in building rounds and maintenance.

What you'll be doing

Key Roles and Responsibilities:

• Operates, monitors, maintains, and responds to abnormal conditions in multiple facility systems, areas include: Electrical, Mechanical, Plumbing, Fire Life Safety, and Building Monitoring and Control
• Mechanical areas of responsibility include: data center cooling solutions, to include chilled water systems and components, various HVAC systems such as roof top units, split units, DX, CRAC/CRAH units, and humidification systems, as well as Kyoto Cooling if so equipped.
• Electrical areas of responsibility include: electrical/critical power distribution from the Utility/Generator main entrance switchgear through the UPS systems and distribution out to the customer load, and include load bank operations.
• Control system areas of responsibility include: electrical and mechanical controls systems operations and expected user knowledge.
• Fire Life Safety area of responsibility include: wet sprinkler systems and pre-action sprinkler systems as well as their associated fire detection devices and associated control system.
• Works with contractors and consultants for all system expansions, corrections and upgrades.
• Works with relevant teams to determine the building maintenance requirements for mechanical, electrical, plumbing, control and fire life safety systems.
• Assists relevant teams to track, document, and complete an aggressive preventive and predictive maintenance schedule.
• Ensures data centre operates at maximum operational efficiency, including analysing existing operating conditions, recommending new approaches to operations and/or technologies, and improving overall efficiency and cost reduction.
• Assists with the management of data centre systems to avoid unplanned, customer-impacting events.
• Assists with the management of data floor and back of house/hotel load mechanical and electrical loading capacity thereby ensuring best use of available power and that the cooling system is operating at its highest efficiency.
• Performs data trending / tracking and analyse the data.
• Provides feedback to relevant teams on the effectiveness of existing standards and processes.
• Develops technical writing skills in regard to the research and development of procedures for preventative or corrective maintenance activities.
• Installs hot and cold aisle isolation barriers.
• Maintains client cages on the data floor.
• Orders, tracks and restocks facility related consumable items and parts ensuring performance at the lowest possible cost.
• Ensures a regular, predictable attendance which is essential for satisfactory performance.
• Operate and maintain critical and non-critical data center infrastructure, equipment and systems.
• Receive and execute work orders for preventative and corrective maintenance on critical systems, electrical systems and building physical structure.
• Conduct routine inspections on the equipment rooms, data center, UPS room and production areas.
• Monitor and assess all equipment and installations in the facility to ensure that they are in good working condition.
• Coordinate with building administration to ensure common area and list services are efficiently provided to clients.
• Monitor housekeeping program for assigned facility aligned to client requirements, NTT standards and industry best practices.
• Coordinate with client on housekeeping schedule and specialized work (Carpet, cleaning pest control).
• Assist with reporting of facility management operations and required metric reports to management.
• Assist in arranging security guidelines for security and closed-circuit television for client approval.
• Monitor power, cooling capacity, and environmental conditions within the data halls
• Work with a team of CFTs to deliver total availability (100% uptime) while minimizing risks.
• Troubleshoot and document technical issues, escalates as appropriate, and ensure issue resolution.
• Maintain strict adherence to change control activities.
• Adhere to all local and relevant safety laws, corporate governance and principles, etc.

Knowledge, Skills and Attributes:

• Has a demonstrated technical ability applicable to data center operations as well as, innovative thinking cross functionally, including integrated systems and information technology (IT) experience
• Entry level knowledge of the electrical and mechanical systems used in a data center environment, including, but not limited to the following: electrical distribution and layout, transformers, PLC's, Generators, Switchgear, UPS systems, STS', ATS' PDU's, Chilled Water Systems, CRAC/CRAH's, Pre-Action Sprinkler Systems
• Entry level knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety
• Entry level knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
• Ability to rapidly learn and use PC based, integrated critical monitoring and control systems
• Proficient with computers to include the utilization of Microsoft programs such as Word, Excel, Power Point and Outlook.
• Ability to work in a team environment.
• Ability to work in a high stress, fast paced environment with shifting priorities.
• Ability to respond to emergency situations at the data centre.
• Ability to work outside normal business hours, including weekends, late nights, holidays and on-call support.
• Ability to communicate effectively with verbal, visual and listening skills
• Good problem-solving skills.

Academic Qualifications and Certifications:

• High school diploma required
• Degree or equivalent in Electrical Engineering, Mechanical Engineering or relevant discipline
• Electrical or mechanical license, preferred

Experience Required:

• Demonstrated experience in mission critical environments (electrical or mechanical critical facilities support)
• Facilities or building maintenance demonstrated experience

Skills Summary

What will make you a good fit for the role?

Workplace type:

On-site Working

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
• Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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