Opera Cloud Administrator

4 weeks ago


Centurion, Gauteng, South Africa ANEW Hotels & Resorts Full time
ANEW Hotels & Resorts's job vacancy, Career and Recruitment

Job title : Opera Cloud Administrator (Gauteng, Centurion) jobs in Gauteng

Job Location : Gauteng, Centurion

Deadline : May 12, 2024

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Minimum Requirements

At Least 2 – 5 Years hospitality industry experience within the rooms department and 2 – 5 years Opera PMS/Opera Cloud exposure.
Intimate Knowledge of hotel operations.
Ability to succeed through collaboration and working through other internal and external organizations and individuals.
Ability to communicate effectively and build rapport with team members, suppliers, and properties.
Extensive knowledge of Opera PMS/Opera Cloud products, i.e., OXI, IFCs & OHIP.
Opera Cloud champion advantage
Able to valuate and understand individual hotel business needs and business rules to best leverage the system functionality.
Innovative Thinker
Conduct User Training
Handle Hotel cases, investigate the inbound cases and review the existing owned and escalated cases. Resolve cases in a timeous manner.
Ability to travel as needed.

Duties and Responsibilities
Responsible for migration and integration of new properties and taking properties live on Opera Cloud and supporting systems.
Accountable for ensuring a smooth transition and positive user experience.
Available to answer operational and application questions during the migration and integration and after "go-live".
Assisting and resolving any day-to-day end user cases.
General Management of Opera Cloud and functionality.
Assisting in Building, Connecting and Manage systems directly impacted by Opera Cloud e.g., RMS, CRM, CRS.
Building of rates
Maintain and manage a high level of data integrity of all core systems.
Completing tasks and requests as and when directed by Management.
Writing & Conducting training on all relevant Standard Operating Procedures.

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