Internal Service Consultant-Cape Town

1 month ago

Cape Town, Western Cape, South Africa Jobking Full time

MMI Health, an entity of MMI Holdings Limited (MMI), delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value.

We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.


ROLE PURPOSE
To ensure client retention, development and maintenance of an allocated portfolio of clients relating to the funds administration.

REQUIREMENTS
Handle all administrative and secretarial activities
Front-line external consultation between groups, brokers and Schemes.
Liaise with key stakeholders, embassies, academic institutions and members at all levels
Ensuring the companies are updated in terms of Medical Schemes Act, Scheme rules and related legislation
Assisting online companies with data input and the Web usage
Presentation of Momentum Health options to clients (no advice)
Training of clients in academic institutions
Responsible for problem solving at all levels
Written and verbal communication at both institution, broker and member level
One-on-one problem solving sessions on-site
Assisting with reconciling of billing statements and prepare invoices
Management of relationships with all stakeholders to ensure optimal service delivery to clients
Relationships with key clients is positive and productive
Relationships with brokers and academic institutions are positive and productive
Ensuring queries and problems are resolved accurately and timeously
Training needs of clients are identified and addressed
Wherever possible and appropriate clients are using the on-line reconciliation function
Monthly activity reports are submitted timeously and are accurate
The year- end process runs smoothly and is facilitated to ensure that clients are fully aware of all changes and options available to them
Support to Business Development Consultant as well as groups, brokers and members
Ongoing Member education to groups on Momentum Health
Facilitating new business take-on and additions to existing groups – local and international students
BO Reports are submitted timeously and are accurate
Attending to walk-in clients
Attending to telephonic queries
Manage work items in personal work bin and adhere to 48 hours turnaround time
Contribute and assist in processing items in the team work bin to achieve max of 48 hour turnaround time

COMPETENCIES REQUIRED
Business Acumen
Client/ Stakeholder Commitment
Drive for Results
Leads Change and Innovation
Collaboration
Impact and Influence
Self-Awareness and Insight
Diversity and Inclusiveness

EXPERIENCE AND QUALIFICATIONS
3-5 years' experience in a customer service environment
Minimum of 1- 2 years Presentation Experience
MS Office knowledge
Code 8 driver's license and own vehicle.
Experience interacting at a senior level with / in companies an advantage.
Experience in corporate relations, Broker relations and customer services is
Essential
FAIS / RE 1 accreditation an advantage
NQF 6 – Wealth Management an advantage

LOCATION
This postion will be based in our Cape Town office.

Please submit your application via our Careers page on


To apply, please follow the official system application process and get in touch with the PeopleSoft Helpdesk if you need further assistance.

Contact Details

Zingiswa Sikhafungana

(The purpose for this email address is solely for queries regarding the advertised position and no emailed CV's will be accepted. Only online applications submitted via our Careers page will be considered.)

All positions will be filled in accordance with our Employment Equity plan.

We also encourage people with disabilities to apply.

Apply Here

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