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Ambassador - East London and Mthatha

2 months ago

Johannesburg, Gauteng, South Africa Abbott Laboratories Full time

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

  • Career development with an international company where you can grow the career you dream of.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The role of Ambassador in the in the Core Diagnostics Division in South Africa, based in the East London , provides diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

In this role , The Ambassador is responsible for managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line application support

What You'll Do

  • Act as a trusted partner and advisor as Abbott's main contact to customers.
  • Manage and drive the development of their billing accounts, including key activities such as strategic account management to achieve set targets, have a big focus on territory planning to have regular customer facing sales calls, and prioritize attending to all customer queries promptly . ( eg; logistics , account and product queries )
  • Responsible for new product and menu expansion to grow existing business
  • Prepare and execute quarterly customer business value reviews
  • Manage routine renewals of base business accounts proactively and negotiate long-term contracts.
  • Ensure customer contract compliance.

Provide first line application support and technical troubleshooting .

  • Perform technical service bulletins (TSBs) where required
  • Implement and download new assays on analyser
  • Provide ongoing training and coaching to customers
  • Work with cross-functional implementation team (post sale) with Project manager to ensure successful customer transition journey
  • Success in this role is measured by service level achievement, economic profitability customer satisfaction score {NPS), contract renewal rate and managed revenue

Knowledge/Experience:

  • 5-7 years track record in the diagnostic industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationship, improving profitability of accounts, and handling first line service.
  • Proven track record in a similar position supported by management and customer references
  • Excellent product and industry knowledge.
  • Must be passionate and a self- motivated
  • Strong understanding of key stakeholders and customer dynamics
  • Must be able to work within a TEAM concept
  • Strong solution selling and relationship building skills
  • Excellent sales analytical skills
  • Excellent communication skills
  • Ability to identify and drive resolution of issues
  • Long-term, strategic focus on account
  • The position requires the willingness to travel on frequent basis, i.e. on average three – four days per week.

Qualifications:

  • Tertiary Qualification in bio medical science /medical technology required.
  • Apply Now
  • Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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